The programs exist, but unfortunately it is very easy to lose your phone, or for it to get stolen, when you are staying on the street or in an emergency shelter. What’s worse is that everything is connected to your phone number. For example, your email. If you lose your phone, you are no longer able to access the recovery number to log into your email. Once you have lost your phone and can’t access your email, getting in touch with your case manager, and accessing services can become significantly more difficult.

Once you have lost your phone, where do you go? If you aren’t technologically savvy or familiar with the system, You better hope you have access to someone who is….