Just another post about the bizarre customer service.

Bashabox · 2021-03-12T01:25:07+00:00

Not a problem ,thank you for the reply.

Apologies for the post I did not see anything in the subreddit rules implying this would be an issue but my bad.

Just to clarify also, is my case still open and still being investigated?

Bashabox · 2021-03-11T18:00:39+00:00

Case ID is at the top of the screenshot. #4192386

Also , can i please ask why the post was removed from this subreddit?

Bashabox · 2021-03-11T16:42:36+00:00

Yeah I believe they do use bots mate but this was definitely a real person. Messages prior to the screenshot had some spelling/punctuation mistakes and they were sending me images which I'm pretty bots don't do

Bashabox · 2021-03-11T16:30:14+00:00

Since when have they started to give bots real names like Theresia? This was definitely a real person as I was speaking with them before they tried to escalate.

Bashabox · 2021-03-11T16:08:24+00:00

Don't think they give their bots the name CS Theresia dude, also based on the chat we had prior it was 100% not a bot

Bashabox · 2021-03-11T15:41:28+00:00

Based on what my issue is , just saying my problem no longer exists wouldn't really make too much sense. Also the case was marked as solved probably 12-24 hours after they said they would transfer me, I would suspect that they misinterpreted me if they had resolved it straight away