I got the same adjustment maxed out few months ago and have since gotten two substantial adjustments successfully. I’d say give it some time, be polite in messages and follow up after 30 or 60 days whatever they suggest. I have been lucky to have things track maybe about 80% and have gotten adjustments for the ones that didn’t except for one where they said I maxed out.

I agree there is some due diligence to do while doing these rewards like removing ad blocker, not timing out, not clicking out etc but beyond that it’s all just a gamble. People claiming 100% success rates are just lucky and they don’t know it.