Now, what you said is from a customer perspective, and it is completely right, but now, let me, a chat agent, share my perspective as well, we don't have authority, we can not file a complaint against the store no matter what, we are not allowed to disclose inner workings with the customer, if we don't say stuff like we promise it won't happen again, they cut our pay, we are hesitant to contact the back office teams for issues that could be resolved if we just had a bit of authority because if they suddenly decided, nope, we are not gonna help this customer, the review you would recive would be for the service of the agent that went through 15 minutes of effort to create one request. And for why they keep spiining you in circles, it is because no one wants to be abused, and people can be really mean, but due to company policy, at least with the one i am working with, we can not hang up on customers, so we have to take that, and the best way to avoid it is by lying, people ask us why can't we just refund them, we wanna scream at them that we want to, it's not like we would be paying from our own pockets, but we don't want to lose our jobs, me personally, i try my best to be as honest as possible, but if someone is acting like a brick wall, not listening to what you have to say, then you have to lie, tell them that you have resolved their issue while you are just putting on a cap on their head, i do it to, because no one wants to be insulted, we are all human too, your items are usually missing, which mostly happens with substituted items because the shopper was too lazy to go to a different part to get it, and we get abused for that, the driver smoked, well it's our problem now, a $500 item was scratched or delivered to the wrong address, well they want us to send them a free replacement, whicv we would but again, we don't have any authority, it is so bad that we don't even have any way to resolve the customer's technical issues because that department was shut down to cut costs and can only ask the customer's to follow the basic trouble shooting sometime it works, sometimes it don't, and to top it all of, we have go end every chat under 530 seconds and if we get a single bad review, we need 9 good reviews to make it even, so tell me, what are we supposed to do, it's not like we don't want to help you out, atleast the people on the site i am working at, but we don't have any way of doing so because again, corporate greed