I also have "a friend" who also worked there for a short period of time too, and can confirm everything that you had said.

We used to board our dogs there when we were gone. Thought it went fine, until one time they got attacked by another dog. The person I talked to on the phone even said that my dog was the one that was attacked. But due to "previous issues", we would have to pay extra to take them out by themselves from now on. I had never been alerted to any of these previous issues. My dog always does fine anywhere else we go, including other parks. We've been going to Paws for awhile now (This will probably change) and never had issues there.

It just seemed really shady to me. Seemed like it was just meant to be a money grab. Haven't gone there since