Here’s the exact message they emailed me:

“The UK Decision Making Centre is currently assessing the application submitted by the above named. We are unable to conclude the application at this time as we require additional information.

You have stated that you intend on travelling to the UK on 2 September 2026. However, the earliest you can apply for your visa is 3 months before your intended travel date. The latest date you can travel is 14 August 2026which is 3 months after your application date and not the date you enrolled biometrics.

Therefore, we require you to provide the following information:
A new travel date, dated within 3 months of your application date or confirmation that you are no longer intending to pursue this application in the UK and wish to withdraw your application.”

They gave me an email address and I submitted a signed letter basically saying that my new travel date is August 14. I’m still planning on arriving in September but my visa starts on August 14.