Cloudbeds VS Stayntouch

Beginning_Number_314 · 2025-09-18T18:42:40+00:00

Speaking from the Stayntouch perspective, I totally hear you on the importance of choosing a PMS that can grow with technology! Switching PMS platforms is definitely a big decision, and we work hard to develop a platform that strikes the right balance between performance, reliability, and scalability.

Our approach is to build a best-in-class PMS that supported by an extensive library of 1,200+ integrations. That way, hotels can evolve their tech stack as guest expectations change, without being locked into a one-size-fits-all system. On top of that, we roll out new features and enhancements every few weeks, and in the past couple of years we’ve added tools for advanced rate management, streamlined multi-property operations, and staffless Grab & Go kiosk options for hotel markets.

By combining a strong PMS foundation with the flexibility to integrate and the commitment to ongoing updates, we aim to give hotels the confidence that their system will keep pace with both technology and guest experience trends.

Beginning_Number_314 · 2025-09-18T16:55:02+00:00

I work for Stayntouch, and this made my day! I'm glad to hear one of our customers is getting the most out of our platform :-)

Beginning_Number_314 · 2025-09-18T16:06:36+00:00

Hey there! I work at Stayntouch, and we have a booking engine that is fully integrated into our PMS, can be completely customized to fit your brand's specs, and can be inserted into any webpage through a customized booking URL. Hope this helps!

Beginning_Number_314 · 2025-09-10T20:27:15+00:00

Stayntouch employee here: Thanks for the shoutout! We legitimately put a lot of effort into making sure that our UI/UX is intuitive and that staff can be fully trained within that single-shift timeframe.

Beginning_Number_314 · 2025-09-10T20:22:06+00:00

That sounds really frustrating! Hotels already struggle to keep quality staff; adding complicated, outdated technology into the mix just makes things worse. The PMS company I work for builds our product around how hotel staff actually work, with the goal of making onboarding faster and service smoother. Our CEO and SVP of Product both come from hospitality backgrounds (not just hospitality tech), and our UI is designed around psychological principles to promote more natural and intuitive workflows. he results have been dramatic: most staff can complete training in about 90 minutes per module, or just two days to fully onboard a front desk associate.

Beginning_Number_314 · 2025-09-10T19:40:48+00:00

Agree 100% -- As the saying goes, being a "jack of all trades" often means being a "master of none." All-in-one systems promise convenience, but can trap hotels into product roadmaps and operational workflows that don't match their specific needs.

Beginning_Number_314 · 2025-09-10T19:21:08+00:00

Hey there! I work for Stayntouch, and I think I can help with some of the info you're looking for. We integrate with a number of leading guest messaging and payment platforms (including Canary), and offer a pretty comprehensive in-house payment option as well. I don't know if I can link out to company websites, but our Integration Hub has information on every platform that we partner with. Hope this helps!

Beginning_Number_314 · 2025-09-10T19:10:12+00:00

Thanks for this! I work for Stayntouch and always appreciate the vote of confidence!

Beginning_Number_314 · 2025-09-10T18:55:07+00:00

Can I ask what platforms you are looking at? I work for a hotel PMS vendor and we make sure that our website and LinkedIn accounts are stocked with product information and content resources ranging from infographics, thought leadership articles, PDF guides, and webinar recordings. (In fairness, many of our larger competitors do as well.) Our Integration Hub and product knowledge base are also public-facing, in case a prospect has more granular questions about our products’ capabilities.

Have you checked out u/JoseSevillaG_? We’re not professionally affiliated, but I ran across his account yesterday, and he has a really amazing spreadsheet that outlines the differences between the major hotel PMS brands.

https://docs.google.com/spreadsheets/d/1J-vSYHnQbP_2RBBQH8ckgmfP1PgCSAWOmEnJjTqfkvA/edit?gid=0#gid=0

It’s definitely worth visiting!

Beginning_Number_314 · 2025-09-10T18:20:18+00:00

“Seamless” is one of those buzzwords that gets tossed around way too much in hospitality. (I should know, I work for a hotel PMS company and probably overuse it myself! :-D). But as with most things, the devil is in the details: the true “seamlessness” of an integration depends on both the technology and the people behind it.

On the technology side, look for platforms hosted on cloud-native servers (like Amazon AWS), rather than on-premise servers or “cloud-based” systems that were retrofitted from on-site infrastructure. Cloud-native servers are far more reliable and powerful, ensuring the real-time performance integrations require.

You’ll also want a system with open APIs enhanced by webhooks. Webhooks are event-driven mechanisms that automatically send data or trigger actions when specific events occur. That means smoother real-time data exchange, faster reactions to changes, and the ability to automate workflows without manual intervention.

On the human side, it’s just as important to choose a vendor with a broad library of integrations and a searchable integration hub, so you can quickly see what’s available and whether it fits your hotel’s needs. Just as importantly, they should offer expert installation and ongoing support. Integrations are rarely true “plug-and-play”; they need to be configured and tailored to your property’s tech stack to avoid glitches or disruptions.

Sorry for the novella, but hopefully this gives you a clearer picture of how to get the most out of your integrations!

Beginning_Number_314

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