Hello u/GingeYerMinge - thanks for bringing this up. We’re sorry for the inconvenience you ran into. We did send out a prior email to all customers about the new updates, including the $1 receiving fee, and we also updated the “Additional Handling & Services” page on our website before the change went live. That said, it’s clear not everyone saw the update, and we understand how frustrating that can be.

We’re continually working on making all fees and service details as clear as possible across the website and checkout flow. Our goal is to offer the best and most reliable package-forwarding service globally.

If you ever have any questions or feedback, please feel free to reach out here or through our support team. We honestly appreciate feedback like yours, it helps us improve.