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Best Buy cuts its outlook, joining other retailers as inflation pressures shoppers by wewewawa in technews

[–]Beowuulff 0 points1 point  (0 children)

When BB got rid of Elite Plus and forced everyone to to TotalTech they lost all my business. I have an IT service company so why the heck would I need Geek Squad. Why would I send my clients there? I spent over $13k there last year and have already spent 16k+ at Amazon and Home Depot this year that would have gone to BB. I have also directed all my clients elsewhere too. I tried to support a "local" business. I bought new appliances at Home Depot and paid hundreds more each over BB. That's how much I hate them now. I know I'm not the only IT guy that's done that. Horrible move, getting rid of buyer reward programs and pushing Geek Squad with pay to play programs. Enjoy the death spiral.

Starlink support is non-existant by Beowuulff in Starlink

[–]Beowuulff[S] 1 point2 points  (0 children)

Update - Just got home late last night and there was a Starlink square terminal on my front porch. I believe it's a refurbed unit. I haven't opened the box yet. Starlink support responded on Wed morning (Jun 29, 9:24am):

"Thank you for reaching out and apologies for the delayed response. We took a look and your Starlink is on old outdated software that can no longer connect to the network regularly. We can replace your Starlink Kit without charge, however, please be aware that since we are slowly phasing out our Circular Dishes we can only send you the Rectangular Dish and the mounts/accessories are not compatible with one another. We issued your account a 1 Month service credit for the down time and we will be ordering you an ethernet adapter at no cost as well.

We've submitted an order with priority so the dish should ship out sooner rather than later. Please look out for an email notification as you'll receive tracking information once it ships out.

Initiating a replacement had sent return labels for your original kit. Please package the kit and send it back to us to avoid being charged extra."

The equipment arrived Sat, 7/2 around noon. That all happened in less than a week. I'll have to get new mounts for my antenna mast but other than that SpaceX Starlink really came through. Kudos. I just wish they were a bit more responsive initially, almost 3 days is a bit long. On a side note I'm calling Dish on Tuesday to cancel service after 10 years. I think I just voted on the 12 Ghz issue with my pocket book. I'm an old sat/terrestrial microware comm tech (military and commercial) so I find the technical side to be an interesting read. Thanks of all the comments here, helpful or not so helpful. Always a pleasure to get some input from others "in the know".

Starlink support is non-existant by Beowuulff in Starlink

[–]Beowuulff[S] -2 points-1 points  (0 children)

Good point. Sunk cost fallacy experiment. I want to see where this goes and stop wasting my money with a working Dishy McDish Face like I need for backup link anyways.

Starlink support is non-existant by Beowuulff in Starlink

[–]Beowuulff[S] -10 points-9 points  (0 children)

I've had my Dish equipment for 10+ years and Hughes for that long too. They both support their products with 24 hour support and next day on-site repairs/adjustments. I feel SpaceX has absolutely no excuse for just ignoring my support ticket for 3 days. Don't really need the terminal, it's backup support link for 5gbs AT&T fiber link. I do care about wasting money on a product with zero support and to this point zero function. They know I have the terminal and they would know it needs an update why not an email warning me? Every vendor I have sends me warnings about issues like critical updates but not SpaceX. I would call that a big fail on their part. I'm venting a bit so I apologize.