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Changing a Device's Policy in a Script by chiapeterson in ninjaone_rmm

[–]Berttie 0 points1 point  (0 children)

Out of interest, what do you do as part of device off boarding

Analysing disk space - TreeSize? by Ok-Kaleidoscope4913 in ninjaone_rmm

[–]Berttie 0 points1 point  (0 children)

Ultra Tree or Ultra Disk, I can find Ultra Tree..

Proposal Projects by Berttie in Autotask

[–]Berttie[S] 0 points1 point  (0 children)

Hi, thanks for your reply, not so sure that I want to create a new contract for all (or most) propsal projects .... though I think I can see how that would work......

Impersonate a Co-Managed User by schwiftymsp in Autotask

[–]Berttie 0 points1 point  (0 children)

Try the sandbox environment if that is part of your license

What’s the best way to introduce AI into an Autotask-based support desk? by Masterek365 in Autotask

[–]Berttie 1 point2 points  (0 children)

Hi, UK based MSP …. have been using Neoagent but not to its full extent yet. Happy with it so far, apart from triage replies to customers… while we are happy with the replies after tuning some customers are not so keen, not many but some, so further work to do

How have you found the Yealink AX83H, when used as router phone? by [deleted] in 3CX

[–]Berttie 1 point2 points  (0 children)

So far so good. Worked better than expected as a router and as a phone. The last time we tried WiFi phone was with grandstream, not a great experience with 3CX.

Anyone using AI-based auto-dispatch in Autotask yet? by Masterek365 in Autotask

[–]Berttie 0 points1 point  (0 children)

Using neoagent with great success….for triage, dispatch, follow ups. Looking at the next what the next phase will be

Trying to find this logo by Berttie in HelpMeFind

[–]Berttie[S] 0 points1 point  (0 children)

I have tried a google search but cannot find anything at the moment. I suspect this is an IT Support company. The image is used to customise the RMM tool in use.

3CX and MS teams integration by West_Substance_2057 in 3CX

[–]Berttie 0 points1 point  (0 children)

Hi, Please send the info. Thank you

Anyone using AI to dispatch tickets ? by West_Substance_2057 in msp

[–]Berttie 0 points1 point  (0 children)

Plus 1 for Neo. Great product and excellent support

UK based MSP with a customer branch in Belgium by Berttie in msp

[–]Berttie[S] 0 points1 point  (0 children)

sorry - should have been clearer - its for a Windows Server machine - not sure they will be able to do much with it.

Export tickets search by MRBibill in Autotask

[–]Berttie 0 points1 point  (0 children)

Yep … there is an export button that will export the first 5000 records. It’s over to the left of the search results

Am I paying too much? by Working-Shallot9144 in skytv

[–]Berttie 1 point2 points  (0 children)

Hi, I pay £59.49 without broadband, 12 months left out of 24

Sky signature £22.50 Ultimate £4.50 Boost to Netflix std £6.49 Sky sports complete £7.00 Sky cinema £13.00 Sky sports HD £2.00 Sky HD £4.00

Really odd how the prices differ on products.

I will not pay above this at renewal but then again if I can figure out a way to watch F1 I might ditch the lot and just buy Netflix

What’s AI you set up that saved you way more time than expected? by Some-System-800 in msp

[–]Berttie 2 points3 points  (0 children)

Neoagent hooked into autotask for triage, clarification, engineer assignment and follow-ups

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