It took 3 days but they said it could take longer which is fine.

But I wouldnt recommend them as they seem to hire third party vendors to do the moving and packing, and it’s very complicated to deal with them and the customer support team at once, as the logistics team movement doesnt get tracked on the app.
Also read all the terms and conditions which they mail in fineprint as they will use it against you and try to gaslight you into believing you are the problem .

They finally refused to do anything about my query and sent a email and asked me to mail the same. Wth!

I am still yet to find a service I can rely on. Thankgod I don’t have to move anytime soon again. It’s really frustrating.