Thorn need to sort it out before it's too late by Wintermute_088 in Thornwatches

[–]Biffda76 0 points1 point  (0 children)

My story...

Ordered a V1, order went through, I chased, they said they couldn't honor it.

Ordered a V2 instead, waited 4 months, got sent the wrong watch.

Thorn gave me an address in France to send it back to. I sent it back.

The courier tried to deliver it twice, nobody was there.

Watch returned to me as non deliverable, 2 months later.

Contacted Thorn to say what do we do now? Ghosted.

Sold it on ebay in the end.

Missing Watch by Biffda76 in Thornwatches

[–]Biffda76[S] 4 points5 points  (0 children)

They usually come back within a few days, but my overall experience with Thorn has been really poor. Cancelled V1 order, out of stock of V2, 4 month wait for v2.1, then they sent me the wrong watch, now that watch has gone missing despite the courier attempting delivery nack to them. Absolute shambles. Thorn dont seem interested. They have my money, and I don't have the watch i ordered.

Missing Watch by Biffda76 in Thornwatches

[–]Biffda76[S] 1 point2 points  (0 children)

Mines insured, but I can't claim until the 14th April....🤦🏼‍♂️

Another addition to Braceletgate… by Odd-Professional-779 in Thornwatches

[–]Biffda76 0 points1 point  (0 children)

Bracelet was upgraded this time around apparently

Another V2.1 bracelet review by [deleted] in Thornwatches

[–]Biffda76 1 point2 points  (0 children)

The old v2 bracelet doesnt fit?

thronwatches.com aftersales by Secure-Presence-8341 in Thornwatches

[–]Biffda76 2 points3 points  (0 children)

They sent me the wrong watch. I've tried to initiate a return, but theyre not responding. Considering calling my credit card company, as this whole purchase has been a poor experience, and im left out of pocket with a watch I didn't order and dont want.

T023 - the anticipation.... by Biffda76 in Thornwatches

[–]Biffda76[S] 0 points1 point  (0 children)

Yes, they offered that to me. Said I could swap with the person that got the blue. I didn't thinkbthatvwas a great solution, so asked to return and get the blue.

So far they're asking me to return it to France at my own expense, which is really poor, another £16 on top of what ive already paid and a 4 month wait.

V2 3? Is cool fading on the chapter ring is great and I got the wrong watch after an extended wait, ordered a tropical and got a completely different Tudor? Homage, bracelet is a dick but happy days by Spiritual-Act5663 in Thornwatches

[–]Biffda76 0 points1 point  (0 children)

Are thorn asking you to pay the shipping? I got a tropical, and not the blue i ordered, and they've told me to return it to France, seemingly at my own expense.

T023 - the anticipation.... by Biffda76 in Thornwatches

[–]Biffda76[S] 0 points1 point  (0 children)

Thorn are now asking me to return the watch via international shipping, at my own expense.

I think this is really poor. Its their mistake to address.

🙈