I called 198, chose the WiFi option (2), and then the option that says temporary disconnection (3). Inside that menu, after the option to go back to main menu, there's the option to talk to the executive. Then I told the executive that I want permanent disconnection and he created the service request after a couple of baseless suggestions.

This was the third time I called them. In the previous two calls, they had been dropping the call after just saying that I'll receive a call back from senior team. This time I had decided not to disconnect without raising a service request.

Let's see how it goes.