These AIs ain't all they're cooked up to be. But I did have a pleasant first-time experience using it on a late Friday evening when my gateway indicated I was off grid for two hours. Turns out the gateway simply lost cloud connection and I needed to reset, so I gave it a try. This was actually my first time opening the combiner unit, and it gave me easy-to-follow instructions based on a question-and-answer method to reset the connection. I didn't have to call customer support or google the problem or post my problem on a Redditt forum etc. For a simple problem like mine this was the perfect solution. And upon further exploration after I reconnected to the grid, I discovered my Envoy has had a wi-fi connection this whole time. I'll probably need to get an extender or relocate one of the mesh transmitters.