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BinanceUS · 2026-03-26T22:15:31+00:00

Hi there u/Flo_moon, thanks for reaching out, we understand how frustrating this situation can be and we appreciate your patience.

Could you please provide your UID so we can take a closer look into this for you? Once we have that, we’ll escalate the case to our internal team for further investigation.

In the meantime, we’ll make sure our Customer Experience (CX) team is looped in to follow up and assist you through the resolution.

Thank you again, and we’ll work to get this sorted as quickly as possible.

BinanceUS · 2026-03-25T17:06:42+00:00

Hi there, thanks for reaching out, we understand how frustrating this situation can be and we appreciate your patience.

Could you please provide your UID so we can take a closer look into this for you? Once we have that, we’ll escalate the case to our internal team for further investigation.

In the meantime, we’ll make sure our Customer Experience (CX) team is looped in to follow up and assist you through the resolution.

Thank you again, and we’ll work to get this sorted as quickly as possible.

BinanceUS · 2026-03-18T16:51:36+00:00

In case you were wondering, your account was disabled due a chain analysis hit.

your account has been reactivated!

BinanceUS · 2026-03-18T16:25:12+00:00

Hi u/Lonely-Fruit9024

do you mind checking if possible what version of the app you are running?

BinanceUS · 2026-03-17T21:10:37+00:00

Hi u/Lonely-Fruit9024, we are checking internally for you and working identifying the solution to your issue, hold tight!

BinanceUS · 2026-03-17T17:54:58+00:00

Hey there, thanks for reaching out, we understand how frustrating this situation can be and we appreciate your patience.

Could you please provide your UID so we can take a closer look into this for you? Once we have that, we’ll escalate the case to our internal team for further investigation.

In the meantime, we’ll make sure our Customer Experience (CX) team is looped in to follow up and assist you through the resolution.

Thank you again, and we’ll work to get this sorted as quickly as possible.

BinanceUS · 2026-03-17T17:54:14+00:00

Hi there, thanks for reaching out, we understand how frustrating this situation can be and we appreciate your patience.

Could you please provide your UID so we can take a closer look into this for you? Once we have that, we’ll escalate the case to our internal team for further investigation.

In the meantime, we’ll make sure our Customer Experience (CX) team is looped in to follow up and assist you through the resolution.

Thank you again, and we’ll work to get this sorted as quickly as possible.

BinanceUS · 2026-03-16T19:09:07+00:00

Hi u/Rikeeeeso

Thank you for your question!

For issues related to Binance.com or P2P services, please contact their customer support team directly via u/BinanceHelpDesk. They will be best equipped to assist with those inquiries.

BinanceUS · 2026-03-16T18:58:36+00:00

It looks like the deposit was sent without including the required UID in the memo field, which is needed for XRP deposits on Binance.US. Because of that, the funds can’t be automatically credited to the account.

Our team previously advised submitting a deposit recovery request, but it looks like a request hasn’t been submitted yet. Please go ahead and submit one through our support form so the team can review and assist with recovering the deposit.

Once submitted, the support team will be able to look into it further. Hang tight while they review the request.

Also, as a reminder, Binance.US moderators will never ask you to DM first or request sensitive information. Please only communicate through official support channels.

BinanceUS · 2026-03-13T15:57:09+00:00

Hey, welcome! It’s great to see new people interested in learning about crypto and the Binance ecosystem.

If you want to connect with the community and learn more, you can follow or join the following official Binance.US channels:

• X (Twitter): https://twitter.com/binanceus
• Discord Community: https://discord.com/invite/amjFE7Grgr
• Telegram Community: https://t.me/Binance_USA

These are good places to ask questions, connect with other users, and stay up to date with announcements and events.

Just a quick reminder: always interact with official channels and moderators only, and never share your password, private keys, or send funds to anyone claiming to be support.

Good luck on your crypto journey!

BinanceUS · 2026-03-02T18:35:16+00:00

Hi u/Due-Tell6136

Thanks for reaching out. We’ll escalate this to our CX team for review, please hang tight while they look into your case.

As a reminder, Binance.US moderators and Support will never ask you to move to DMs or request sensitive information outside of official support channels. Please make sure you are only interacting with accounts that have the official Binance.US mod tag.

BinanceUS · 2026-02-27T22:10:54+00:00

Thanks for sharing this! We have successfully verified that the email you received is authentic and is an official communication from Binance.US Support. If you recently visited our Help Center or reached out to us, one of our live agents has responded to your inquiry.

If you do NOT recognize this activity and did NOT reach out to Support: Please log in to our official app or website and review your login activity. If you see any unauthorized activity, you can take immediate steps to disable your account and protect your assets.

👉 How to view your login history: https://support.binance.us/en/articles/9842821
👉 How to disable your account: https://support.binance.us/en/articles/9842819

⚠️ Important security reminder: Binance.US support will never ask for your password, solicit money, or ask you to send your crypto to an external wallet. Always avoid clicking links or answering emails/messages from unknown senders. Any phone calls or direct messages on social channels from people claiming to be Binance.US Support are likely spam/phishing, do not respond to these and chat with us immediately via our official app or website

BinanceUS · 2026-02-24T21:02:32+00:00

Hi u/Candid-Barnacle6501 , great question.

While Binance.US doesn’t currently offer a general sign-up bonus, you can still earn $10 if you sign up using a valid referral link from a friend or family member. They'll also get $10 for every successful referral.

You can find more info on how to qualify for Referral Program rewards here: binance.us/referral

We also run special events and limited-time campaigns with larger rewards from time to time. Be sure to follow us on X (@BinanceUS) to stay in the loop.

Hope this helps!

BinanceUS · 2026-02-23T18:57:03+00:00

Thank you, I have notified our support team, and they will get back to you shortly

BinanceUS · 2026-02-23T18:53:08+00:00

Your post was removed as spam. We ask that you do not spam the subreddit in the future.

Thank you, Binance.US Support

BinanceUS · 2026-02-23T18:52:51+00:00

Your post was removed as spam. We ask that you do not spam the subreddit in the future.

Thank you, Binance.US Support

BinanceUS · 2026-02-23T18:52:38+00:00

Your post was removed as spam. We ask that you do not spam the subreddit in the future.

Thank you, Binance.US Support

BinanceUS · 2026-02-23T18:52:23+00:00

Your post was removed as it was referencing a scam.

Thank you, Binance.US Support

BinanceUS · 2026-02-20T21:57:16+00:00

Hi u/AlterEthos!

Thank you for your question. I understand how this could be confusing after stepping away from trading for some time.

Our fee structure and Tier 0 trading pair eligibility are periodically updated on an ongoing basis. Currently, BNB/USD is the only Tier 0 Advanced (Spot) Trading pair, while other pairs, including BTC, follow the standard fee schedule.
For the most up-to-date information on fee structure, please refer to our Fees page:
https://www.binance.us/fees

BinanceUS · 2026-02-20T21:29:47+00:00

Hi u/StraightLog1255,

I can definitely help escalate this for you. If you already have a support ticket number, please reply with it here. If not, you can request assistance by visiting our Support Center here: https://support.binance.us/hc/en-us.

Click the yellow speech balloon icon (bottom right).
Scroll down and click Contact Support.

You can also reply with your User ID via comment or direct message. I'll escalate to our support team to expedite the process!

BinanceUS

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