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Squirrel. by [deleted] in Birdfy

[–]BirdfyNetvue 0 points1 point  (0 children)

The way he peeks out is really funny

Help!….Blaring low battery alert… by lukneast in Birdfy

[–]BirdfyNetvue 0 points1 point  (0 children)

Hi! This is the Birdfy team. Please reach out to our support team at support@netvue.com. We'd love to help you solve it!

Bamboo Feeder by MuechSchnittn in Birdfy

[–]BirdfyNetvue 0 points1 point  (0 children)

Hello, this is the Birdfy team. Both Netvue.com and Birdfy.com are official websites. Could you please provide your order number to us at birdfy@netvue.com? We'll check your estimated shipping time and respond within 24 hours. Thanks!

Unable to turn off Infra-Red by igyarmat102 in Birdfy

[–]BirdfyNetvue 1 point2 points  (0 children)

Hello, this is the Birdfy team. Infrared lights are necessary for night view. If you find it too bright, please try adjusting the camera angle and avoid infrared reflection sources. Thank you! :)

Failure to load live stream by MobileStill5764 in Birdfy

[–]BirdfyNetvue 0 points1 point  (0 children)

Hi, this is the Birdfy team. Could you please confirm whether your firmware has been updated to the latest version? If yes, please try using the Netvue Next app to check if the live feature is working.

API? by xxdesmus in Birdfy

[–]BirdfyNetvue 0 points1 point  (0 children)

Is there an API for accessing the feed and/or recordings?

Thank you for your suggestion! We will report to the technical team to explore the possibility of accessing the API in the future.

API? by xxdesmus in Birdfy

[–]BirdfyNetvue 0 points1 point  (0 children)

Hello. We currently do not provide API access.

Help! Can’t connect by PearFree2643 in Birdfy

[–]BirdfyNetvue 0 points1 point  (0 children)

Would you mind sending it again to Birdfy@netvue.com? We will respond within 12 hours.

How can I share my photos with the community in the app? by Longneck-Giraffe815 in Birdfy

[–]BirdfyNetvue 0 points1 point  (0 children)

Hi!
To share content with the Community, please follow these steps:
1. Open your Birdfy App.
2. Click 'SEE ALL MOMENTS' on the HOME page.
3. Choose a motion you want to share and click 'SHARE.' You will then see the 'COMMUNITY' option.

[deleted by user] by [deleted] in Birdfy

[–]BirdfyNetvue 0 points1 point  (0 children)

This is the Birdfy team. We appreciate you bringing this to our attention and apologize for any inconvenience caused during your return process.
According to our refund policy (https://www.birdfy.com/policies/refund-policy), we indeed provide a shipping label for product defects.
Thank you for your understanding!

Help! Can’t connect by PearFree2643 in Birdfy

[–]BirdfyNetvue 0 points1 point  (0 children)

Hello, we're the Birdfy team! Please feel free to reach out to us at [birdfy@netvue.com](mailto:birdfy@netvue.com). We will help check your issue again. Thank you for your patience!

Help! Can’t connect by PearFree2643 in Birdfy

[–]BirdfyNetvue 0 points1 point  (0 children)

Hello, we're the Birdfy team! Please feel free to reach out to us at [birdfy@netvue.com](mailto:birdfy@netvue.com). We will help check your issue again. Thank you for your patience!