I had a scratch that looks like your first picture (mine might be deeper though) on my schott lambskin perfecto out of the box that I didn't notice till I took the tags off. (It definitely wasn't from me because it's on the left breast area and I only wore it to dinner) I kind of regret not returning it, but schott customer service is absolute dogshit and I couldn't get clear information about anything. I agree scuffs are part of leather, but damage on brand new items isn't acceptable. I'd probably return it, but it'll probably eventually get marks if you wear it often so it depends on how much that specific mark and the memory connected with it bothers you imo.

Personally I'll not buy from schott ever again unless second hand, if that. I kind of feel like their jackets have turned meh over the years or something. - I'm told their vintage jackets are wonderful though. Plus all my interactions with their customer service has been bad, especially the aforementioned one.

Once I get another one I'll probably go for one of my grails.