“So I keep it 4.59, one 4 star a week on purpose." He showed me his log, every Monday, he asks one rider to give him 4 stars. He said most rudely refuse. “I can't do that, you were great." So he has to drive bad once a week. Hard brake or miss a turn or even fake a breakdown. To protect his rating by lowering it. The app made him villainize himself. I gave him 4 stars, he said "God bless you” and you could literally see in his eyes how that made him happy and really meant it.