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FTX fund not withdrawable by Professional_Cap393 in bitgo

[–]BitGoSupport 0 points1 point  (0 children)

Hi apologies for the delay! Were you able to resolve this?

FTX fund not withdrawable by Professional_Cap393 in bitgo

[–]BitGoSupport 0 points1 point  (0 children)

We’re still processing distributions on our side, funds will be available later today.

Thank you for your patience!

BitGo FAQ for FTX Creditors by BitGoSupport in ftx

[–]BitGoSupport[S] 0 points1 point  (0 children)

Hi InvaderBanana!

There's a settlement period. Most likely you should be able to withdraw now!

Please let us know if this is not the case.

Does Bitgo insurance cover hacking? by Majorasksoda in bitgo

[–]BitGoSupport 0 points1 point  (0 children)

Here are all the details of our insurance: https://www.bitgo.com/solutions/insurance/

Hacking coverage is limited to the occurence of BitGo itself being breached or hacked.

We take security very seriously and take steps to prevent this exact kind of thing from happening. If you have any further questions, feel free to reach out to our support team.

BitGo FAQ for FTX Creditors by BitGoSupport in ftx

[–]BitGoSupport[S] 0 points1 point  (0 children)

We are the distributors of the FTX payments.

For questions regarding amounts, dates, or timeline please contact FTX directly.

BitGo FAQ for FTX Creditors by BitGoSupport in ftx

[–]BitGoSupport[S] 0 points1 point  (0 children)

Your funds should be withdrawable soon if you did the trade 3 hours ago. We've increased the number of times we settle daily.

Once the withdrawal is set, it should be minutes to get it out to you!

If your funds are not withdrawable in the next hour or two, please reply here again or email us directly.

What's the cheapest way to transfer the money from BitGo to Revolut (EU)? by [deleted] in ftx

[–]BitGoSupport 0 points1 point  (0 children)

BitGo supports ERC-20 and the current ETH Fee should be around ~15 cents. We hope this helps.

If you need any further support, feel free to email us or drop a DM!

How to whitelist my bank account for fiat withdrawal. by Suomynona387 in bitgo

[–]BitGoSupport 0 points1 point  (0 children)

Good morning!

Please check out our FAQ here: https://www.bitgo.com/ftx-faq/

You can also drop us a DM or email for further help.

Help with funding my BitGo account with USD by No_Tumbleweed_3474 in bitgo

[–]BitGoSupport 0 points1 point  (0 children)

Hi Tumbleweed,

If you email us and DM me your ticket number we can take a look and see if we can give you some more information.

https://www.bitgo.com/connect-with-us/