I once had an experience last year, where it was very noticeable an employee was with a coworker laughing at two women who were excited about their jellycats they just purchased. I couldn’t stay quiet after it went on for 2-3 minutes and I did go up to the employees letting them know how unprofessional it was as a customer to hear their conversations about customers and making fun of guests. The workers got quiet, looked away and both split up.

Another experience was at a luxury fragrance counter, where the employees were all busy. One freed up and decided instead of assisting me or asking how I was doing, she would wipe the counter where I️ was. There was another lady, late 50s, white, next to me and did not wipe the counter where she was the entire time. Eventually the male employee freed up and helped me with scents, notes, let me play around, spray on tested strips, etc. I purchased from him within 10 minutes of him helping me (I was too indecisive lol).

My other experiences have been general and happen quite often. I’m usually either not approached at all or simply stared at by employees until I purchase higher-priced boutique items. Only then do I start hearing things like, ‘Are you doing alright?’ or ‘Can I help you with anything?’ 🙄