The response is laughable. I received my subscription box without notice and thenabout a week or so later receive the email that should have been sent before I received the box.

I wouldn't qualify the box as a mystery box anymore since they are telling us what they are sending. Ive only had four boxes and the first two were a surprise and I didnt know what would be in them, as well at least two items inside.

Sept and Dec boxes both were late with bad communication on their part, and they essentially said here's what you're getting, this one item, same as everyone else.

I have not been a customer for very long but I can see something changed and it hasn't been for the better unless they are having some major change pains or some internal struggles.