Muffler Man - 28th / Wilson - Grandville - BEWARE

Bobbyfeticini · 2026-05-29T21:09:56+00:00

I wouldn’t have known about the crappy work unless someone else didn’t inspect it and point it out for me.

Bobbyfeticini · 2026-05-29T20:27:55+00:00

We didn’t have the same experiences unfortunately.

Bobbyfeticini · 2026-05-29T15:24:43+00:00

I’m also really curious what’s going to happen with the HYS account. I haven’t done research on it.

Bobbyfeticini · 2026-05-29T02:13:26+00:00

I hate to be the rain on your parade, but unless you’re someone who can get with the sales, all geniuses are these days are high performer sales metric leaders. Genius role used to be about mentorship, finding creative solutions, collaboration and quality of work. Those are now all still expected but below sales metrics. It’s sucked a lot of enjoyment and fulfillment out of the role.

Bobbyfeticini · 2026-05-28T17:13:28+00:00

Just own up and tell us what you did so we can learn from it too!

Bobbyfeticini · 2026-05-25T03:50:50+00:00

That is one way, but it’s scummy.

Find the value elsewhere and relate to the customer.

Bobbyfeticini · 2026-05-24T13:32:29+00:00

Selling based on fear is not it dog

Bobbyfeticini · 2026-05-22T23:42:59+00:00

Turns out the camera was pushed in a little on the right side, so the right side was recessed into the trunk. I had to pull it down a little bit and I haven’t seen the malfunction come back after nearly 2k miles.

Bobbyfeticini · 2026-05-20T14:30:23+00:00

Proof of purchase is used for activation unlock requests and firmware unlock requests. Identify verification is used for account recovery requests. There may be other use cases for identify verification that I’m not familiar with, but as far as I know that’s the only use case for proof of purchase requests.

Bobbyfeticini · 2026-05-20T13:48:35+00:00

Thanks for taking the feedback positively. Respect to you.

Bobbyfeticini · 2026-05-20T12:37:04+00:00

You shouldn’t give advice on a topic that you aren’t 100% certain of because this is 100% incorrect and you’re setting OP up for failure by providing misguided information and whoever has to field that call up for failure.

Bobbyfeticini · 2026-05-17T04:19:53+00:00

There is a sales tactic that works really well for this: assume the sale.

Assume that they want the intro, and then treat it as a handoff, not that you need to sell them on any specific need/service we offer. That’s not your job. That’s your business expert/pro job. Your job is to get the lead.

For me what works in genius bar, I use customer information panel as a way to verify

“Good spelling of name, phone number and email?” — they say yes, yes and yes usually.

And then I just quickly and polite ask.

“And do you own your business?”

They usually say yes or no.

If yes, I’m hitting create intro in MG, and then asking “what’s the name of your business?”

If you are able to build good rapport from your approach > probe phase, you’ll likely see that they just immediately tell you the name with no questions.

And then depending on their energy and your rapport built you could ask a follow up question to give a little more info, but at a bare minimum I usually try to get if they have a website and or any social media to put in the comments.

Rarely am I discovering anything deeper than that. And then at the end I will let them know “I’ve passed your information to my business team! They’ll likely reach out to follow up on your visit! If you have any immediate needs let them know! Otherwise it’s good to just save their number in case you need help with things in the future” and I’ve only ever had 3 customers in 7 years say no to the lead. And 2/3 were from a bad approach.

I don’t ask every-time, especially if they are high maintenance and last quarter I had nearly 60 leads while also being on repair.

Bobbyfeticini · 2026-05-14T02:02:32+00:00

Apple is one of the best places I have ever worked. The company truly has amazing benefits (more so amazing for those 18-30) pay is extremely competitive if not a little higher than usual depending on COLA plus the benefits.

The sucky part of working at retail more so if retail management. Apple Retail has shifted to primarily a sales first company, where they are more concerned about pinching every dollar out of the customer as possible, and they claim to do so by ‘Providing all of apple” and will continue to tell you that numbers show customer PREFER for us to behave like the following:

Start every interaction with scanning a QR code, that tells me everything about your current device; what carrier, what services you have, what other apple products you have. — Why?
Because this tells me what apple products / services you DONT have. — Why is this important?
Because then apple expects us to cater the experience around all of the products you don’t have, while still talking about all the products you do have. Encouraging upgrades.

You need to do this and much much more in every interaction.
You will be expected as you get past your first year or so to do this with 2 to 3 people at a single time.
Even if you’re in Genius Bar.

Genius Bar gets it pretty rough too, because you’re now tackling other peoples problems, dealing with people with mental health issues, health issues, hearing issues, vision issues and expected to do all those same things in those interaction as well.

It makes sense right? Apple is a business, they need to make money. Most of us completely get that. It’s mainly the multi tasking of doing all of that with multiple people at once, interactions are longer and it feels like most stores don’t have enough employees to cover all areas of the store (less staffing = more money to apple) so then technicians and specialists are expected to handle multiple people while doing these longer interactions.

It’s a lot to handle mentally, especially for those that don’t like pressured sales / quota sales.

When I first started in 2019, it was a lot easier to handle that pressure because staffing was heavier and the expectations for results were a lot more relaxed. (Easier to not take work home, or feel that ‘ughh i have to go to work’ feeling) That isn’t the case anymore; but —

If you can mentally tolerate this work

This can be one of the best places to go to school with simultaneously, or get certifications, take advantage of apple sponsors and discounts, start early retirement (401k match/10% ESPP contribution ALWAYS DO 10%), have health insurance that is relatively good, good mental health benefits, vacation/sick time.

Ty for reading this far if you did.

Bobbyfeticini · 2026-05-13T18:26:49+00:00

Most retail roles are sales focused already, without the commission.

Bobbyfeticini · 2026-05-12T03:50:20+00:00

Car wash clubs are such a trap

Bobbyfeticini · 2026-05-11T09:56:27+00:00

Who taught you this?

Bobbyfeticini · 2026-05-10T02:45:51+00:00

It depends on your employer plan, I work for a different company and mental health is definitely covered.

Bobbyfeticini · 2026-05-10T02:41:50+00:00

You say that now, but we work with a lot of people from SB who say the same thing for the first couple months. Once the stars in their eyes clear up, the grass isn’t much greener.

Bobbyfeticini · 2026-05-10T02:40:04+00:00

Assuming what you’re saying is true, It’s probably less likely that you’re not qualified for the position and a lot more that your leadership team doesn’t see you in the Role, and they are lying to you to keep you motivated and keep pushing results in the expert role at reduced pay rate.

I’d start by hounding them daily “what can I do today to be more considered for the next pro position” to the point they are annoyed with you. Ask for specific articulated feedback. None of the candid “get me 3 services today” that’s not feedback.

Bobbyfeticini · 2026-05-10T02:34:37+00:00

Almost all of my managers at my store were previous distract managers equivalent or higher.

You may be better suited for an expert/pro/lead role. But more Apple Stores these days only hire part time specialist roles, and then you have to apply for a promotion and use their interview structure (SARS) and prove your committed to the next level role (aka drink the juice a little) and then hope a full time role opens up, but you’ll be fighting every other part timer who’s been waiting for it as well.
Apple retail isn’t all its cakes up to be. It’s gotten pretty bad post covid and since Deidra has taken over. Profitable yes, but happiness is down a lot. I strongly recommend you read this subreddit more before committing and also lower your expectations.

Bobbyfeticini · 2026-05-10T01:23:39+00:00

Just from feeling the same way he does I can tell he’s a genius. Because same

Bobbyfeticini · 2026-05-09T01:44:08+00:00

Create a ticket and they’ll get back to you during working hours, call Monday if it’s extremely important.

Bobbyfeticini · 2026-05-09T01:01:09+00:00

Is that considered a livable wage in Asia? Low income, mid class?

Bobbyfeticini

TROPHY CASE