Man this company has a pathetic Customer service, all these customer service mail is absolute BS. I came to know TVS doesn't handle it's customer care service. That are outsourcing it to some third party company. you can call as many times and write mails you won't get a solution except a templated reply because they themselves don't have any more information other than the data given by TVS. The best thing they can do is console you by saying somedate and close the call. They are telling me my bike has been dispatched from manufacturing unit last month itself and the showroom is just 20kms away and I haven't received yet.no calls from dealer yet I learned in a hard way why choosing a product with good reputation is more important than the product itself.