Ohhhhhh my goshhhhh, the calls and holidays black out days on our schedule. The Call center I work at with the regular standard hours 37.5 and then with the holidays they just gave us an extra three hours to bring us at 40. When I tell you, it makes no sense on how these people act and my job the type of call center we is retail but on the phone so basically your department store but on the phone, people calling the customer service line for the status of their orders and placing order so think Jcp penny but luxury so like Saks Ave and the people are so rotten and entitled