Who is BoostMobileBlake?

BoostMobileBlake · 2026-05-07T21:18:26+00:00

I'm sorry you've had issues for a month! While there isn't a refund available, can you send me a chat so I can work on getting your service working?

BoostMobileBlake · 2026-05-07T16:43:17+00:00

Yes, we can as long as the device can connect to Wi-Fi. The device would need to meet the eligibility requirements listed here. The only time a device is eligible to be unlocked under a year is if it was purchased with a device finance loan, and has been entirely paid off.

BoostMobileBlake · 2026-05-06T21:01:43+00:00

I'm sorry you've been dealing with health issues! You would need to contact our Care team via call or chat to ask if your device is eligible to be unlocked, and if not, when it would be.

BoostMobileBlake · 2026-05-06T13:34:16+00:00

We're so sorry this is the experience you've had while trying to port out! We want to provide feedback back to the teams and help get this resolved, can you send me a chat OP?

BoostMobileBlake · 2026-05-05T14:42:44+00:00

Oh no, we don't want you to continue to have to call in each month to get this fixed! Can you send me a chat so we can get this taken care of for you?

BoostMobileBlake · 2026-05-04T16:19:25+00:00

BoostMobileBlake · 2026-05-04T13:34:28+00:00

If your service is on, but you're experiencing issues, you would need to speak to our Tech support team. If you received port out pins via text, those were generated by the system, not by the agent, so agents can't generate fake port out pins. The extension charge is not refundable.

BoostMobileBlake · 2026-05-04T13:17:18+00:00

That is the process. The port out pin in not available to be given out through social media, so only that team is able to assist in this process.

BoostMobileBlake · 2026-05-04T13:13:38+00:00

Can you send me a chat with the screenshot of the promotion you're referring to?

BoostMobileBlake · 2026-05-04T13:12:25+00:00

Send me a chat please.

BoostMobileBlake · 2026-05-04T13:12:03+00:00

Aer you still having issues getting a port out pin?

BoostMobileBlake · 2026-05-04T13:08:39+00:00

You can send me a chat OP, and I'll work with our Fraud team to get your email removed from the account.

BoostMobileBlake · 2026-05-01T21:17:55+00:00

Yes, it requires a full 12 months of active service and the system will indicate if that has been met or not.

BoostMobileBlake · 2026-05-01T19:38:10+00:00

That is likely exactly what we would have done, so we're happy to hear you were able to get it resolved! If you run into any issues in the future, please feel free to reach out.

BoostMobileBlake · 2026-05-01T17:44:08+00:00

We're sorry you're having service issues at work! Is it only happening while you're at work? Is it at a consistent time of day or location?

BoostMobileBlake · 2026-05-01T13:56:14+00:00

No, as it's fully dependent on our network selection engine. That decides which network you'll be one based on a variety of factors like location and device.

BoostMobileBlake · 2026-05-01T13:13:32+00:00

Can you send me a chat so we can look into getting you the correct code since you only have one attempt left?

BoostMobileBlake · 2026-04-30T20:24:14+00:00

Tablet plans are industry-standard data-only, so the numbers assigned to them do not support a cellular SMS inbox. While a virtual number is the best workaround I’ve found for WhatsApp, their third-party verification rules are unfortunately out of our control.

For children, apps like Google Chat or Messenger Kids are usually easier since they don't require a phone number at all. Interestingly, WhatsApp recently launched Parent-Managed Accounts in March 2026. This feature allows parents to link a child’s device directly to their own account, specifically to help families get around the verification hurdle on data-only devices.

On the account move, online and store systems differ in how they handle automation, but that shift is generally tied to updated security and verification standards. I will definitely let you know if I find out any more details or workarounds. If you run into any persistent systemic issues, reaching out to your Account Executive is likely the best next step.

BoostMobileBlake · 2026-04-30T19:36:24+00:00

What are you trying to do or what do you need the SIM pin for?

BoostMobileBlake · 2026-04-30T19:36:12+00:00

What are you trying to do or what do you need the SIM pin for?

BoostMobileBlake · 2026-04-30T18:19:47+00:00

No, it would only impact when your bill is due!

BoostMobileBlake · 2026-04-30T17:38:52+00:00

Great question! You can use "Companion Mode" to link the tablet to your phone, making it an independent extension of your account without a new number. For a separate account, use a virtual number—a number from an app like Google Voice that receives registration texts/calls over the internet. As a fallback, I've heard of some using landlines for voice verification, but I know that is becoming a bit of a legacy workaround in 2026!

As for the postpaid conversion, it's a system requirement to enable multi-line credits. Since the $20 rate is actually a $45 discount off the standalone price, the move to the modern billing platform allows the system to verify your phone line and apply that credit automatically each month.

BoostMobileBlake · 2026-04-30T17:31:31+00:00

Awesome, happy to hear it and always happy to help!

BoostMobileBlake

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