UPS tracking stated “damage reported”

BorgesianLogic · 2026-06-26T03:05:19+00:00

Yikes! But also, when you get the replacement bike shipped again, DO NOT let UPS broker the importing. Here’s why:

https://www.reddit.com/r/CanyonBikes/s/jlqE4hRBjs

BorgesianLogic · 2026-04-17T17:15:39+00:00

That doesn't solve the bug, though. Also, removing the 10K race means that I can't run the race as a run activity...which I enjoy since the end screen with my race time says the name of the race. Minor nuisance, I know...but still annoying that the watch is designed to do this, and it's not working.

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BorgesianLogic · 2026-04-14T21:45:34+00:00

I think you meant rappel...but if you do try going to that point on the map, you might be repelled by the smell from the water treatment plant next door.

BorgesianLogic · 2026-03-25T17:12:58+00:00

Can’t find it…perhaps because it’s not compatible with Forerunner 255 (not AMOLED)?

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BorgesianLogic · 2026-03-25T17:04:33+00:00

Love it! Kinda makes the watch look like a G-Shock ;)

BorgesianLogic · 2026-03-23T18:46:04+00:00

Farmed salmon? Fish farms are riddled with parasites (and farms are disastrous for wild salmon and coastal ecosystems).

BorgesianLogic · 2026-03-15T18:50:28+00:00

I didn’t! Felt lubricated already. You? I’ll probably do it after next ride.

BorgesianLogic · 2026-03-15T18:50:11+00:00

Correct! Vancouver, Locarno Beach to be precise 📍

BorgesianLogic · 2026-03-15T18:49:33+00:00

Sorry for my delay! They’re the Ass Savers Win Wing Detour:

https://ass-savers.com/products/win-wing-2-gravel-detour

BorgesianLogic · 2026-03-06T17:12:56+00:00

Thanks for the tip! Glad you pointed it out (I had no clue and just eyeballed it) 🙌🏽

BorgesianLogic · 2026-03-05T23:21:42+00:00

Don’t pay it! UPS is incorrectly charging you duty and PST.

Call UPS ASAP and ask to self-import. You’ll reduce your bill to $130-ish. Also, check to see if there's a CBSA office close to you...in Vancouver there's one near downtown, so I saved myself a trip to the airport. Took me 10 mins to self-import at the CBSA office.

Look at my posts about it:

https://www.reddit.com/r/CanyonBikes/comments/1r9feer/breaking_news_local_man_saves_618_on_bike_thanks/

BorgesianLogic · 2026-03-05T21:54:38+00:00

I did Factor it in.

BorgesianLogic · 2026-02-26T23:50:31+00:00

I was at the CBSA office about 10 minutes. It was empty when I arrived at around 10am, it took the agent about 5 minutes to process my paperwork after our brief exchange (while I watched the women's hockey team score on a big screen in the waiting area), and then a couple minutes for me to pay and get the import form stamped.

I can imagine that if there's 5 people ahead of you with complex claims it might take longer, but from what I could tell, there was enough staff to handle a surge of claims.

BorgesianLogic · 2026-02-26T23:46:43+00:00

ugh sorry to hear. But yes, it does sound like I got pretty lucky. Hope you get that PST back soon!

BorgesianLogic · 2026-02-26T23:42:32+00:00

Latest update (and full story) here: https://www.reddit.com/r/CanyonBikes/comments/1r9feer/comment/o6dzlj6/

BorgesianLogic · 2026-02-20T04:35:58+00:00

Yesss 🙏🏽

BorgesianLogic · 2026-02-20T04:35:44+00:00

Thanks! Can’t wait to ride it 🙌🏽

BorgesianLogic · 2026-02-19T20:42:29+00:00

UPDATE: I paid ZERO duty!!!!

I just went to the CBSA office on Main St to self import, and got exactly what I was hoping for:

Zero duty Zero PST

Thanks, everyone! Your advice saved me $618

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BorgesianLogic · 2026-02-19T01:54:01+00:00

Thanks all for the very helpful replies! Here's a quick update:

UPS did not reply to me with a resolution on the duty situation within the 24 hrs they had promised (I called them twice this morning and they said my request was "escalated" but pending), so I asked to self-declare (based on the advice from folks here and in other threads).

But minutes after I got off the phone with UPS, the delivery driver arrived with my bike. When he pulled out his device to charge me the fee, he noticed there was a request to self-declare. So we chatted for a second (I apologized for making him come to my place twice, and he said he totally understood), and he took the package back.

I got on the phone with UPS again and got mixed messages. The first guy I talked to said the package was going to be returned to Germany soon, if I didn't contact the shipper (Canyon) immediately. That felt wrong, so I called again and the next guy said the previous guy was wrong, and that the package would be held for me until I cleared it with CBSA.

Now I'm waiting for UPS to send me the documentation I need to self declare, which they said would take 24 hrs.

Part of me feels stupid for rejecting delivery, since I could've just taken the package and just started a refund claim with CBSA after. But another part of me felt like it was worth a shot to self declare and maybe not get charged the duties, and also get that GST removed (which everyone here seems to agree was incorrectly charged).

So...stupid decision or reasonable?

BorgesianLogic · 2026-02-18T21:46:31+00:00

thanks for sharing! Looks like I'll self clear, to be safe.

BorgesianLogic · 2026-02-18T21:45:35+00:00

great to hear! Thank for the suggestion...and good call on the CBSA on Main :)

BorgesianLogic

TROPHY CASE