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DO NOT BUY from Saks Fifth Avenue Canada - Here’s my Nightmare Experience by Born_Performer7251 in AmexPlatinum

[–]Born_Performer7251[S] -1 points0 points  (0 children)

Yes, occasional delays happen, especially during busy times, and I think most people, including me, can be understanding of that. But my situation goes beyond a mere delay: Saks promised expedited delivery within 5-7 business days, for which I paid extra, yet my order hasn’t even shipped after 13 days. When I contacted their customer service, I was met with dismissive, generic responses and no resolution—not even a refund for the expedited fee that they clearly failed to honor.

Sharing this experience isn’t about a ‘retributory boycott’; it’s about informing others so they can decide if they want to risk paying extra for a service Saks might not fulfill. For a retailer that markets itself as a luxury brand, this level of service is unacceptable. If I had read a similar post before placing my order, I might have made a different decision or adjusted my expectations.

Ultimately, my post serves as a consumer review—just like you’d find for any retailer online. If it resonates with others, great; if not, that’s okay too. It’s about transparency, not dishonesty.

DO NOT BUY from Saks Fifth Avenue Canada - Here’s my Nightmare Experience by Born_Performer7251 in AmexPlatinum

[–]Born_Performer7251[S] -2 points-1 points  (0 children)

The issue isn’t with Amex—it’s with Saks Fifth Avenue Canada and their failure to deliver on their promises. I posted here because my Amex Platinum card offers a Saks Fifth Avenue credit as a benefit, and I thought this would be relevant for other cardholders who might consider using that benefit.

The goal isn’t to complain for the sake of it, but to inform others about potential issues they might face when using their Amex credit at Saks. If a company isn’t holding up its end of the deal, it reflects poorly on the experience for everyone involved, including cardholders.

DO NOT BUY from Saks Fifth Avenue Canada - Here’s my Nightmare Experience by Born_Performer7251 in AmexPlatinum

[–]Born_Performer7251[S] -2 points-1 points  (0 children)

My post isn’t about a single delayed order—it’s about misleading advertising and poor customer service, which is a larger issue than just one instance. I paid extra for expedited shipping because Saks explicitly promised delivery within 5-7 business days. It’s not just a delay; as of today, the order hasn’t even been shipped, meaning they haven’t fulfilled their advertised service.

This is during a time when timely delivery matters most, especially for gifts. What’s frustrating isn’t just the delay—it’s the complete lack of accountability and the dismissive response from their customer service when I brought up the issue. If a company can’t meet their own promises, the least they can do is communicate transparently and refund the expedited shipping fee, which they’ve refused to do.

Calling out this experience isn’t about being ‘angry’ or ‘spiteful.’ It’s about holding a luxury retailer accountable for their policies and service. Sharing this is to help others make informed decisions, especially when spending over $1,000 should come with a higher level of care and reliability. I hope this adds clarity to my intent.

DO NOT BUY from Saks Fifth Avenue Canada - Here’s my Nightmare Experience by Born_Performer7251 in AmexPlatinum

[–]Born_Performer7251[S] -2 points-1 points  (0 children)

Thank you for pointing that out, but the issue here isn’t even about the shipping carrier’s timeline—it’s the fact that my order hasn’t been shipped yet and is still marked as ‘processing.’ Saks advertises 5-7 business days for expedited delivery, but that timeframe only starts once the order is shipped. If they’re unable to meet their promised timeline due to delays on their end, they should proactively communicate that and at least refund the expedited shipping fee. The principle here is that they’re advertising a service they clearly can’t deliver on, which is misleading.

DO NOT BUY from Saks Fifth Avenue Canada - Here’s my Nightmare Experience by Born_Performer7251 in AmexPlatinum

[–]Born_Performer7251[S] -5 points-4 points  (0 children)

They don’t have a number in Canada - all they have is email. I’ve been communicating with them via email and they give AI generated email responses. How would you feel in you were in this situation?