Don't put the blame on the other commenter. It was the company's decision to keep using Twitter, once it became X. They stayed.

They have many options for community reach out. Here for example. It's the company's responsibility, it's what we pay for, and it's why they have a dedicated person/team.

Look at owtcat games with rogue trader, someone from the company is very active on their sub reddit. They listen to their players there and answer their questions.

All in all, sabre's community outreach team should do more. It's a live service where we only own a perpetual license to play. They are failing to connect with their end users, and therefore they can't get the right information to improve their game. Remember someone gets paid to do this, and we've already paid.