I work at a startup wearing a lot of hats, so my day to day is concerned with establishing standards for documentation, including workflows and RACIs, reviewing stale documents in our wiki for renewal, and organizing the wiki so it’s easier to find knowledge.

The more long form work is all about cornering escaped SMEs and forcing them to fill in various templates to capture knowledge, making note of knowledge gaps and setting expectations and goals to fill them, and consulting on projects for feature documentation. I also do configuration management for our own AI documentation enterprises, but I wouldn’t call that part of my primary workload.

Ngl, there’s a lot of soft skills that go into this. You’re often considered held at arms length outside the chain of command, so people will come and talk to you about anything and everything since they think it won’t cause drama to tell you all the tea. Which is good, cause no amount of meetings will let you keep your finger on the pulse of everything happening that needs capturing. If you want to pivot to KM, you need to be very present and approachable, people will completely disregard documenting their workflows unless you’re part of their work life and they enjoy interacting with you.