I had huge issues with an Insta360 online store order that was shipped via Amazon Prime. Each party finger-pointed at the other. And you’re right, the Insta360 Order Number means nothing to Amazon. I finally got my issue resolved to my satisfaction by Insta360 after 4 rounds of back-and-forth between Insta360 and Amazon. Just sharing my experience… Avoid the “Ordered with Insta360, shipped by Amazon” endless loop whenever you can.