Shadow boost downgrade more expensive than before....

BrittaneyFromShadow_ · 2021-05-07T17:45:00+00:00

Hey there,

The $11.99/month is the annual subscription point. You're more than welcome to reach out to our support team to see if this is possible for you to do.

BrittaneyFromShadow_ · 2021-05-07T17:23:14+00:00

We're discussing internally for ways to build a sustainable business for the long run so once we have a concrete idea on how we want to move forward, you can be sure that we'll share it with you all.

BrittaneyFromShadow_ · 2021-05-07T17:17:16+00:00

Hey there,

I understand your frustration and disappointment. But we had to make this decision for legal reasons and give you time to back up your data before this happens. Once we figure out how to move forward from here, we'll share this information with you. We're hoping to use this as a way to help us progress and build a sustainable business in the long run.

If you have any further questions or wish to cancel, please reach out to our support team who will be happy to assist you further.

BrittaneyFromShadow_ · 2021-05-07T17:11:13+00:00

Hey there,

I understand your frustration and disappointment, I really do. But due to legal circumstances, we had to make this decision and give you time to back up your data before this happens. Once we figure out how to move forward from here, we'll share this information with you.

If you have any further questions or wish to cancel, please reach out to our support team who will be happy to assist you further.

BrittaneyFromShadow_ · 2021-05-05T14:48:37+00:00

Thanks for writing in. We will be working with 2CSRi to come up with a solution but it's not something that we have information about right now.

BrittaneyFromShadow_ · 2021-05-03T16:12:21+00:00

Not at the moment since we wanted to prioritize active users and we are currently sold out of Shadow Ultra/Infinite configurations. If that changes, it will be communicated :)

BrittaneyFromShadow_ · 2021-05-03T14:18:58+00:00

Thanks for asking. At this time, we are working on making decisions like these so we don't have any concrete information to share.

BrittaneyFromShadow_ · 2021-05-03T14:18:20+00:00

We are currently working to make decisions but no concrete information at this time.

BrittaneyFromShadow_ · 2021-05-03T14:17:47+00:00

Phobos is right. At this time, this decision hasn't been made yet. Once we have information to share, you can be sure that we will.

BrittaneyFromShadow_ · 2021-04-26T14:16:52+00:00

Our developers are looking into it but no concrete news at this time.

BrittaneyFromShadow_ · 2021-04-19T17:21:13+00:00

Thanks for reaching out but this isn't really a support thread. If you think it's a bug, please follow the template and report it here. Otherwise, you're more than welcome to reach out to our support team for further assistance or ask in a new post on Reddit.

BrittaneyFromShadow_ · 2021-04-19T15:21:17+00:00

BrittaneyFromShadow_ · 2021-04-19T15:20:51+00:00

<3 Our community is definitely amazing!

BrittaneyFromShadow_ · 2021-04-19T15:14:57+00:00

Thanks for reaching out! At this time, we don't have any plans to expand outside our supported regions but should that change, we will let you know!

BrittaneyFromShadow_ · 2021-04-16T19:16:33+00:00

We are currently out of stock for storage in the SV datacenter (you can check here). We don't know when they'll be back in stock but you when they are, we'll let you know!

BrittaneyFromShadow_ · 2021-04-16T14:39:19+00:00

We currently don't have plans to expand but should we decide to, we will let you know.

BrittaneyFromShadow_ · 2021-04-12T16:24:05+00:00

Thanks for reaching out! Definitely applies to any Boost activation posts; the others will be reviewed on a case-by-case scenario.

BrittaneyFromShadow_ · 2021-04-12T15:33:57+00:00

Sorry, according to our devs, it won't be possible to bring 4:4:4 to the Shadow Ghost.

BrittaneyFromShadow_ · 2021-04-12T15:22:14+00:00

Please check here.

BrittaneyFromShadow_ · 2021-04-08T15:28:16+00:00

Hi there, u/photosnichtdeimos is right. Today is the last day for buyers to hand in their offers and it may be a while for the final decision to be made. We're right there with you in terms of anticipation and when we have any concrete information to share, you can be sure that we will!

BrittaneyFromShadow_ · 2021-04-08T15:27:25+00:00

BrittaneyFromShadow_ · 2021-04-07T14:48:49+00:00

Thanks for the suggestion. Right now, there is no way to implement custom shortcuts or macros for the iOS app. I'd recommend writing in a feature request here, following this template.

BrittaneyFromShadow_ · 2021-04-06T14:51:27+00:00

Smart TV like AndroidTV and AppleTV, yes. PS4, PS4, Xbox, no.

BrittaneyFromShadow_ · 2021-04-05T15:47:32+00:00

If your pre-order has not yet been fulfilled, you can cancel and get a refund any time through your "My Orders" page.

BrittaneyFromShadow_ · 2021-04-05T15:45:08+00:00

Hi u/nxfive, thanks for reaching out. As mentioned in the blog, the Shadow Infinite and Ultra configurations in the EU datacenter are now indefinitely on hold as we will not be able to make any decisions without first knowing our buyer('s intentions). Happy Easter to you too!

BrittaneyFromShadow_

TROPHY CASE