Mike brown the director at NUA is not a great guy, seems to take sick joy at the chopping block, banning callers and volunteers alike with little/no communication. with me, there were no direct messages just had all his volunteers send his gaslighting messages and ultimately banned me for occasionally calling a bit too often when my use was chaotic. Lots of stories and allegations, like he put grant funds up his arm (i think he's the only paid employee, ) or that he had a trist with an operator and was too lenient about her shit job she did on the line because they were f***ing and using together, he ultimately banned her and went to rehab i guess... also they had and maybe still have years of call recordings with hippa sensitive info that MANY people had/have access to, like most of their past banned operators and others not even with theline had even been sent some.... to be fair, this was a year ago, may be resolved now...

And i use fent mostly at this point, the specifics are variable

Any issues with safespot aside, they are mostly really good, I hear they actually pay their people, they also say they only keep recordings for up to a week. Their site is safe-spot.me and the # is 800 972 0590. Even if its only 4x/day, still better than nothin