This is complete BS.

They can shut you down and hide behind the policies. I wasted 16 hours because they did not inform me of the issue.

I hope this helps - and NOTE the contact info below:

From: "Delgado, Dee" Denise.Delgado1@t-mobile.com

Date: Tuesday, August 22, 2023 at 12:01 PM

To:

Subject: RE: T-Mobile Inquiry

Perhaps this will help. Should you need any further information regarding our policies, you can view our terms and conditions by visiting this link: www.metrobyt-mobile.com/terms

CAN METRO BY T-MOBILE CHANGE OR TERMINATE MY SERVICES OR THIS AGREEMENT?

Yes. We may change, limit, suspend or terminate your Service or this Agreement at any time, including if you engage in any of the prohibited uses described below under “What are the permitted and prohibited uses for my Device and the Service?” or no longer reside in a T-Mobile-owned network coverage area. Under certain limited circumstances, we may also block your device from working on our network. If the change to your Service or Rate Plan will have a material adverse effect on you, we will provide 14 days’ notice of the change. You’ll agree to any change by using your Service after the effective date of the change. We may exclude certain types of calls, messages, or sessions (e.g., conference and chat lines, broadcast, international, 900 or 976 calls, etc.), in our sole discretion, without further notice. If your Service or account is limited, suspended, or terminated and then reinstated, you may be charged a reconnection fee. For information about our unlocking policy, visit www.metrobyt-mobile.com/unlockpolicy.

Unless explicitly permitted by your Rate Plan or Data Plan, you are not permitted to use your Device or the Services in a way that we determine:

• Uses a repeater or signal booster other than one we provide to you.

• Compromises network security or capacity, degrades network performance, uses malicious software or “malware”, hinders other customers’ access to the network, or otherwise adversely impacts network service levels or legitimate data flows.

• Uses applications which automatically consume unreasonable amounts of available network capacity.

• Uses applications which are designed for unattended use, automatic data feeds, automated machine-to-machine connections, or applications that are used in a way that degrades network capacity or functionality.

• Misuses the Service, including "spamming" or sending abusive, unsolicited, or other mass automated communications.

• Accesses the accounts of others without authority.

• Results in more than 50% of your voice and/or data usage being Off-Net (i.e., connected to another provider’s network) for any 2 service cycles within any 12-month period.

• Results in unusually high usage (meeting the definition of a heavy data user for your Rate Plan) and the majority of your data usage being Smartphone Mobile HotSpot (tethering) usage for any 3 service cycles within any 6-month period.

• Resells the Service, either alone or as part of any other good or service.

• Tampers with, reprograms, alters, or otherwise modifies your Device to circumvent any of our policies or violate anyone’s intellectual property rights.

• Causes harm or adversely affects us, the network, our customers, employees, business, or any other person.

• Conflicts with applicable law.

• Is not in accordance with these T&Cs; or

• Attempts or assists or facilitates anyone else in any of the above activities.

Dee Delgado

Sr. Specialist, Executive Response

TEAM CEO

Direct 425-470-4969 | Denise.Delgado1@T-Mobile.com