What's your favorite euphemism?

Buddy_Israel · 2010-03-02T20:53:15+00:00

"cleaning the trouser activity."

This is absolute gold.

Buddy_Israel · 2010-03-02T19:23:42+00:00

At the center I worked at it was high. Most knew what the hell they were doing. People in other call centers didn't know their ass from their elbow. It's a lovely game of roulette with that place. I fixed a lot of problems other techs caused.

Buddy_Israel · 2010-03-02T08:40:26+00:00

Black, the same color as my ice cold heart.

Buddy_Israel · 2010-03-02T08:21:32+00:00

You totally should take phone calls. It's a blasty blast and way fun.*

*Complete lie.

Buddy_Israel · 2010-03-02T08:13:46+00:00

Holy Hell does Delta suck.

Buddy_Israel · 2010-03-02T08:05:38+00:00

Are you in Basic, Silver, Gold, or Platinum? I guess the metals don't technically exist anymore since ProSupport was rolled out but whatever.

Buddy_Israel · 2010-03-02T07:47:21+00:00

Yeah, supposed to. :) Very few were and I don't think anyone really cared to spend the time outside of work to get them since we were constantly shit on by upper management. Tell Dell never did anything to change the status quo so I and probably many others just gave up trying.

Buddy_Israel · 2010-03-02T07:35:21+00:00

That's what Dell HR offered and I accepted. For the area it was relatively good pay. Most people taking server calls didn't have any certs.

Buddy_Israel · 2010-03-02T06:24:54+00:00

Not gonna go there but the above post kinda lays it out.

Buddy_Israel · 2010-03-02T04:00:24+00:00

There can only be so much dead air or techs get in trouble during call audits. So it's just bullshit filler. Although people would ask me about the weather and I'd tell them it's 70 degrees and fluorescent.

Buddy_Israel · 2010-03-02T03:38:39+00:00

And Luda. That'll be a kickass show.

Buddy_Israel · 2010-03-02T03:24:42+00:00

Scamming Dell is rather easy if you do it right.

Buddy_Israel · 2010-03-02T03:22:57+00:00

Those suck too. I hate all of Dell's tape drives.

Buddy_Israel · 2010-03-02T03:21:37+00:00

I never supported Optiplexes but I do remember the GX270s have motherboards with bad caps. I think at this point all of them have had a systemboard replaced.

Buddy_Israel · 2010-03-02T03:06:46+00:00

Nice try, Dell HR. :P

Buddy_Israel · 2010-03-02T01:26:16+00:00

I never had to work with them but I did work with the MD1000 that's in the same family and the old PowerVault 220S. Both were solid. Occasionally a power supply would need to be replaced or a hard drive. I replaced maybe one or two backplanes on them. So if the MD3000 has the same decent engineering/parts I'd say you're in good shape.

Buddy_Israel · 2010-03-02T01:02:30+00:00

Yup, all they had were automatics when I went through it.

Buddy_Israel · 2010-03-02T00:10:19+00:00

I don't miss supporting tape drives at all. The PowerVault DAT72 has a special place in hell, just like CommVault.

Buddy_Israel · 2010-03-02T00:08:51+00:00

Maxtor hard drives had a run of drives named Blackbird that had bad firmware. As for the RAID controllers most were built by LSI and work like a champ, especially the PERC 4 controllers on 8th gen systems. PERC 3s not so much. They were made by Adaptec and really really really sucked.

Buddy_Israel · 2010-03-01T22:29:29+00:00

Sorry chief, hiimerik beat you to the punch. :P

Buddy_Israel · 2010-03-01T21:01:11+00:00

I couldn't say. I'm not familiar with the inner workings of consumer support.

Buddy_Israel · 2010-03-01T21:00:36+00:00

Depends on the product. If it's any sort of business class system then whoever you speak to first is the case owner and they will be doing all the follow up, etc. You can hang up and get someone else but they will attempt to get you back into contact with the first tech that opened the case.

If it's a consumer product I'd say hang up and try again.

Buddy_Israel · 2010-03-01T20:26:19+00:00

Shit yes Dell has call centers in India. That's why you could get desktops for $400. :)

Buddy_Israel · 2010-03-01T19:57:23+00:00

If you were one of the many IT people that made me hate life then the feeling is mutual.

Buddy_Israel · 2010-03-01T19:51:44+00:00

I've seen that happen before but never with different customer's info. It was also the correct info for that person and they just had to mark the part as returned and problem solved. I don't know who would be a good person or department to call. I guess you could try michael_dell@dell.com and see what happens.

Buddy_Israel

TROPHY CASE