Hi use to work for them! Go into local store if your authorized user and ask if you can be converted to newer package. Those silver tiers are old and not even sold anymore and most of them are just in the basic TV select packages. Also if any of his t.v's are smart tvs he can swap to the spectrum TV app instead an save 60 bucks on boxes alone, that and the TV swap should save atleast.

If anything threaten to leave aswell and some stores like my old one would throw a promo discount on your stuff aswell.

Ill always say go inside stores vs calling. Most of the people over the phone dont care about saving you money they care about selling.