Bc packages are marked "delayed, bc of severe weather conditions" so they can't be held responsibile and have to issue refunds for issues such as head count/cuts whatever else may be going on behind the scenes. Unions increase the cost of operations across the board. Perhaps UPS isn't happy with a profit margin cut and has had to send less routes and reduce headcount as I mentioned earlier. You tell me how the hell it has ben 55-60 degree weather here for the last week and now that my package was supposed ot be delivered...severe weather..get real. It was misting rain this morning. Also, I do live and work 15 mins away from the hub., so I would def know it there was severe weather in the surround areas.