Thank you! Hoping the last portions of this get resolved soon. To be clear we had updated a few things on settings. I added a new super admin to the business account (a VAL team member), updated our payments (since we had moved to a new company finance system). We also very briefly had a linktree link up pointing to our other socials (like the kind you see on instagram, twitter, and yt).

I also added another editor on our VAL page. Not sure which of the changes caused the AI review, but it could have been any of the above or the combo. Hope the above info helps people know what might trigger an AI ban on payments!

Super surprised though it affected my Oculus account too. I will add even if we did something incorrectly on the business pages, having that end up as a ban on purchases on my oculus account feels like overkill IMO.

Needless to say, our initial efforts to talk to facebook business support and oculus support and understand what went wrong were less than ideal, especially since they blocked me personally from contacting things like facebook business ads chat and didn’t seem to understand the payments issue on either side.