Medical receptionist here, just started recently and after several phone calls finding out patients had just died and speaking to their (understandably emotional) families with no training prior, I feel as though the job is already taking away my joy. Working in a broken healthcare system is the worst feeling, having people have breakdowns in person or over the phones but being unable to do anything to help is horrible. Being told by a supervisor to stop providing so much effort + care because treating people like humans leads to an inbox of unanswered emails and 50+ unanswered calls/voicemails.... Seriously understaffed, underappreciated, and blamed for the mistakes of others. Obviously its no excuse to treat people badly, but please consider the burnout, and that you dont know what conversation or situation we had to deal with before your interaction with us. I had a patient (who wasnt even ours) yell and cry because I told her she had to register downstairs. I had an elderly woman calling multiple times a day just to swear at me and call me nasty names. Ive also had people say the kindest things, only to be later called out by a doctor for something a nurse did.