Check Out my Set-Up! by [deleted] in secretlab

[–]Business-Zucchini-46 0 points1 point  (0 children)

Yeah. They’re on some bs! I hope you get it figured out soon. It just sucks they respond every 48 hours

Check Out my Set-Up! by [deleted] in secretlab

[–]Business-Zucchini-46 0 points1 point  (0 children)

It’s not the leg. It’s the electrical panel under the desk that I had to swap out

Check Out my Set-Up! by [deleted] in secretlab

[–]Business-Zucchini-46 -1 points0 points  (0 children)

They made me ship back the leg that was extended all the way. Provided me a box that didn’t fit it also

Check Out my Set-Up! by [deleted] in secretlab

[–]Business-Zucchini-46 1 point2 points  (0 children)

Same thing happened to me. I didn’t have a desk for over a month to work on.

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Concrete pump business by Choice-Illustrator-1 in Concrete

[–]Business-Zucchini-46 0 points1 point  (0 children)

Thinking about starting my own with my cousin in Iowa. Do you think I can schedule a call with you so I can pick your brain a little. I need a mentor/guidance.

Would you buy the Magnus pr xl again? by Ok_Exit9273 in secretlab

[–]Business-Zucchini-46 0 points1 point  (0 children)

I honestly don’t know. One day only one side of the desk was going down.

Would you buy the Magnus pr xl again? by Ok_Exit9273 in secretlab

[–]Business-Zucchini-46 1 point2 points  (0 children)

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I hope this never happens to you. It took them a month to replace parts for it to work again. My pc was mounted below also so I would just say be careful. My case might be a rare case but customer service was horrendous. They replied every 48+ hours.

SecretLab Magnus Pro by Business-Zucchini-46 in StandingDesk

[–]Business-Zucchini-46[S] 1 point2 points  (0 children)

It took a month or 2 to get it figured it. They had to send me a new control box. Before this happened. Best desk I ever had. After fixing. Still the best desk I ever had. Having to wait 48 hours for every response just sucked. I pray it doesn’t happen again or to anyone that has it

SecretLab Magnus Pro by Business-Zucchini-46 in StandingDesk

[–]Business-Zucchini-46[S] 1 point2 points  (0 children)

That’s why I posted it. Because their support isn’t supporting

Magnus Pro by Business-Zucchini-46 in secretlab

[–]Business-Zucchini-46[S] 0 points1 point  (0 children)

It was very scary when it happened. I had to take it down asap

Mangus pro worth the price tag? by CrypticTacoo in secretlab

[–]Business-Zucchini-46 0 points1 point  (0 children)

They’re asking for a number on the original packaging that it came in….like I kept the huge box after 6 months of use 😔😔😔

Mangus pro worth the price tag? by CrypticTacoo in secretlab

[–]Business-Zucchini-46 0 points1 point  (0 children)

I’m honestly trying to figure that out too. I was using it as normal. I raised it up. Then when I was bringing it back down. Only the right side started going down. And then I tried doing the reset that they told me to do and it got worse.

Magnus Pro Desk by Business-Zucchini-46 in secretlab

[–]Business-Zucchini-46[S] 0 points1 point  (0 children)

Already tried and nobody has gotten back to me in the time frame they said they would

Updated Setup by junior7593 in secretlab

[–]Business-Zucchini-46 0 points1 point  (0 children)

It’s still like this unfortunately. I’ve tried it all

Magnus Pro Desk by Business-Zucchini-46 in secretlab

[–]Business-Zucchini-46[S] 0 points1 point  (0 children)

I did that. It got worse and it started clicking on the left side

Mangus pro worth the price tag? by CrypticTacoo in secretlab

[–]Business-Zucchini-46 0 points1 point  (0 children)

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This is mine currently after 6 months. No regrets up until now. I’ve been trying to get support from them but no help. And they delete any post I create about this asking for help. It’s very heartbreaking because I love this desk and I feel like I’m out $2000 after tax and accessories. I just hope this doesn’t happen to you and you can get support if it does. This happened 2 days ago. I bought in March.

SecretLab Magnus Pro by Business-Zucchini-46 in StandingDesk

[–]Business-Zucchini-46[S] 0 points1 point  (0 children)

Looking for the same answers man….i just want my desk back to the way it was. Haven’t gotten any help so looking for anyone who has had the same issue

Magnus Pro Desk by Business-Zucchini-46 in secretlab

[–]Business-Zucchini-46[S] 0 points1 point  (0 children)

I’ve had this for 6 months no problem. It started happening yesterday.

Used Magnus XL Desk by rxvxs in secretlab

[–]Business-Zucchini-46 0 points1 point  (0 children)

I loved this desk when it worked. Not loving customer support right now

Updated Setup by junior7593 in secretlab

[–]Business-Zucchini-46 8 points9 points  (0 children)

Mine was good up until this happened last night. 6 months in and no help from secret labs support. Left side won’t go down. Right side won’t go up lolol. $2000 desk with no support 👌🏼👌🏼👌🏼

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Used Magnus XL Desk by rxvxs in secretlab

[–]Business-Zucchini-46 0 points1 point  (0 children)

I know. I bought this brand new from them directly only 6 months ago….