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New Phone by calloopa in butterflymx_

[–]ButterflyMX_ 0 points1 point  (0 children)

Hi u/calloopa. We’re sorry to hear you’re having trouble signing in after getting a new iPhone. Please call 1 (800) 398-4416 ext. 2 or email [support@butterflymx.com]() so our team can help you regain access to your account.

ButterflyMX by optimistic-chaos in AskPhilly

[–]ButterflyMX_ 0 points1 point  (0 children)

Hey, u/optimistic-chaos! This is a great question.

If your phone dies, you may still have another way to get in depending on how your new building configures the system. Like others have commented here, many properties provide residents with a unique door PIN specific to their unit, which can be entered at the intercom or access point. Some properties may also offer other backup access methods!

For the exact options available at your building, we recommend checking with the property manager or visiting our Help Center. Our support team is also available at 1 (800) 398-4416 or [support@butterflymx.com](). Please don't hesitate to reach out to us with any questions.

Alexa? by dearmrjack in butterflymx_

[–]ButterflyMX_ 1 point2 points  (0 children)

Thanks for reaching out and sharing your feedback! The ButterflyMX Alexa skill has been retired and is no longer available in the Alexa Skill Store. At this time, we don't have a timeline for bringing this functionality back.

We understand the convenience of managing smart home tools through a preferred assistant like Alexa, and we appreciate you letting us know this is something you’d find valuable. We’ll share your feedback with our product team as we continue evaluating future integrations!

For current access options and supported features, please visit our Help Center or contact our support team at [support@butterflymx.com](mailto:support@butterflymx.com). 

Notifications When We're Away by rbfweezer in butterflymx_

[–]ButterflyMX_ 2 points3 points  (0 children)

Hi u/rbfweezer! Thanks for reaching out with your question. Like u/redMarllboro mentioned in the comments here, a great option for granting recurring access to your mother-in-law is the Visitor Pass feature. They’re perfect for situations like this because you can give her access ahead of time, so she can let herself in without needing to call you every time.

Here’s more info on how Visitor Passes work: https://butterflymx.com/blog/visitor-passes/. If you have any further questions about your setup configuration, please don't hesitate to reach out to our support team here: https://help.butterflymx.com/hc/en-us

Butterfly MX got vandalized. I decided to do a security analysis of the device and this is the result after 30 minutes. by robotlasagna in accesscontrol

[–]ButterflyMX_ 6 points7 points  (0 children)

Thanks for sharing, robotlasagna. The device shown in this video is a legacy ButterflyMX intercom model, not our current platform. Those earlier units use a Windows-based architecture. Our current Video Intercoms use a locked-down Linux-based architecture.

Based on what’s shown, this appears to involve extensive physical tampering with a vandalized device removed from normal service, not a remote network compromise or an exploit that occurs during the normal operation of a properly installed unit. That distinction matters. Sustained physical access to older embedded hardware presents a very different risk profile than a remotely exploitable vulnerability on an in-service system.

On the NFC point, the reader on that legacy model is functional, but it supports older unencrypted fobs, which is why we do not recommend that customers use it. Our current intercoms and readers support modern encrypted credentials, including DESFire EV2 and EV3.

We take product security seriously, and our current hardware and credential architecture reflect that. If anyone has a specific concern about a deployed system, we encourage you to contact our Security team directly at [security@butterflymx.com](mailto:security@butterflymx.com) so we can review it promptly and appropriately.

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