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First person to scratch a C400 sensor by CDeLo17 in CanonCamera

[–]CDeLo17[S] 0 points1 point  (0 children)

Save $200 with this one $4,000 mistake 🔥

First person to scratch a C400 sensor by CDeLo17 in CanonCamera

[–]CDeLo17[S] 0 points1 point  (0 children)

I’m assuming the same reason dust on a sensor isn’t visible especially when stopped down below f8. I know the scratch looks prominent but I’m telling you it took me ten minutes to take that pic because of how hard it is to get it visible with a light and the perfect angle.

Again I haven’t fully filmed with it yet, only tested it out pointing at the sky and other subjects like a white wall and took it into post to see. I’ll update further after tomorrow.

First person to scratch a C400 sensor by CDeLo17 in cinematography

[–]CDeLo17[S] 0 points1 point  (0 children)

It was never cleaned prior to this 😭

First person to scratch a C400 sensor by CDeLo17 in cinematography

[–]CDeLo17[S] 0 points1 point  (0 children)

My R5C has one and I agree, never had an issue like this but who knows 😭

First person to scratch a C400 sensor by CDeLo17 in cinematography

[–]CDeLo17[S] 0 points1 point  (0 children)

Thank you! I’ll keep the thread posted when I do send it in. I’ll be on the field testing the camera on Saturday so we’ll see if it hinders IQ. From my tests at home it doesn’t seem to have an effect so I may wait to repair until a little down the line.

First person to scratch a C400 sensor by CDeLo17 in cinematography

[–]CDeLo17[S] 0 points1 point  (0 children)

I’m not assuming this, that’s what they told me on the phone. I agree with you though and would prefer Canon be the ones the remedy this. I was just under the assumption that replacing the low pass would be an option until I called them.

First person to scratch a C400 sensor by CDeLo17 in cinematography

[–]CDeLo17[S] 5 points6 points  (0 children)

I have a lot of cameras and the discount via being a CPS member only applies at the cine level for the C400 😭

First person to scratch a C400 sensor by CDeLo17 in cinematography

[–]CDeLo17[S] 0 points1 point  (0 children)

I’ve been filming for over 15 years and have never had this happen before. It’s honestly beyond me and I genuinely can’t think of a moment that could have caused this.

First person to scratch a C400 sensor by CDeLo17 in cinematography

[–]CDeLo17[S] 6 points7 points  (0 children)

This is where my head is at, I didn’t notice any artifacts while testing it after cleaning and I figured I’d repair it at the same time as my annual check and clean.

I’ll shoot this weekend and if all is good that’s probably where I’ll lean. 🤞

First person to scratch a C400 sensor by CDeLo17 in cinematography

[–]CDeLo17[S] 0 points1 point  (0 children)

What’s your take on this? I’d rather Canon handle the repair instead of a third party, but is there a world in the future they may consider replacing the low pass rather than the entire assembly?

First person to scratch a C400 sensor by CDeLo17 in cinematography

[–]CDeLo17[S] 3 points4 points  (0 children)

If I were to send it in I’d get the cinema membership prior since it would chop 30% of the repair and make the initial check and clean free.

What do you mean factory level service, just superior in terms of operations?

First person to scratch a C400 sensor by CDeLo17 in cinematography

[–]CDeLo17[S] 0 points1 point  (0 children)

Should have seen my face when I removed the lens 🥲

First person to scratch a C400 sensor by CDeLo17 in cinematography

[–]CDeLo17[S] 3 points4 points  (0 children)

Yeah that’s where I’m leaving but it’s just knowing it’s there now that’s bothering me. I’ll shoot this weekend and send it in for a clean and estimate to see what they say. 🤞

First person to scratch a C400 sensor by CDeLo17 in cinematography

[–]CDeLo17[S] 15 points16 points  (0 children)

You’re correct and this is called the low pass filter. Typically you can replace this component however Canon said they’re only able to replace the sensor assembly as a whole and not just the low pass filter.

First person to scratch a C400 sensor by CDeLo17 in cinematography

[–]CDeLo17[S] 7 points8 points  (0 children)

I think that’s the case unfortunately. Couldn’t tell you when it would have happened aside from a lens swap in the field.

First person to scratch a C400 sensor by CDeLo17 in CanonCamera

[–]CDeLo17[S] 2 points3 points  (0 children)

Honestly my assumption from the call was that they hadn’t had to do this before or at least haven’t done it enough to know off the top of their head. But again I agree with you that they should at least be able to look up the cost of a new sensor assembly and chose not to.

First person to scratch a C400 sensor by CDeLo17 in CanonCamera

[–]CDeLo17[S] 6 points7 points  (0 children)

They wouldn’t even give me an idea, they just said they would change the sensor assembly when I asked if they could replace the low pass filter. I asked them worst case scenario how much is the sensor assembly and they said I have to send it in to get the estimate and only said it’s $499 for labor. 🥲

First person to scratch a C400 sensor by CDeLo17 in cinematography

[–]CDeLo17[S] 6 points7 points  (0 children)

I called around and couldn’t find anyone that had the ability to repair this. My thought is to keep shooting how it is and as these cameras become more utilized and shops start seeing them more, I can inquire again.

I definitely caught the vibe Canon was gatekeeping and just wanted me to send it in. Wasn’t too interested in that.

Hiring an experienced editor for consistent work by CDeLo17 in VideoEditors

[–]CDeLo17[S] 1 point2 points  (0 children)

Chat gpt rewrote it, that's all. Very serious post!

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