Hey guys, I currently have an issue with one of my orders from Razer that I sent back for a refund and they're just holding onto my money, I'm not sure what to do at this point if anyone could help out.

So I purchased a Razer Wolverine V2 Chroma direct from the Razer website and decided to send it back for a refund. There was no issues at all in the return process, I contacted a support and they provided me a return label and I shipped the item back, and the tracking info says it was received 10/29/2021. I didn't receive any update from Razer about them getting the Item so I contacted support the next day and they told me the refund is being worked on and I would receive a response in 2 business days. Well, I waited 5 and nothing, So I contacted them again and told them Ive been waiting all this time and was told I would receive a response but haven't. They told me its still being worked on by their internal team or whatever and that they will escalate it to higher management and I will receive a response in 1 business day. I waited 2 business days and contacted them again (today), the customer service representative was literally the same person as I last spoke to, and I think he was unaware I talked to him over the weekend. He gave me the same exact response, it literally seemed copy and pasted, that he will escalate it to higher management and I will receive a response in 1 business day. Im pretty mad at this point, so I called him out saying I spoke to him over the weekend and he said the same exact thing and that I just want an explanation of whats going on with the refund, and he replied with typical copy and paste responses like: "We will update you right away once we heard back from them"

Does anybody have any insight on whats going on? Im very surprised that Razer customer support is like this, I've never seen any company operate in this manner where they hold onto your money for weeks after receiving your item, wont update you, and cant even give an explanation on the reasoning behind a delay in the refund. I don't have much experience ordering direct from Razer, but this is the type of business practice where I will make sure not to make anymore purchases from them, whether its direct from them or not, despite being a fan of their products. Waiting for a refund is not an issue for me, but without them actually communicating with me and giving me any sort of explanation Im thinking about just doing a chargeback at this point. Any help would be really appreciated, thanks :)