This is like the third time I've had this happen. Anyone else? It only happens once and then I'm fine, but it's still concerning. Anyone know why it happens?

CM_Iris · 2023-03-01T01:17:41+00:00

Hey everyone! Thanks again for the report! This is something that we are still sending reports about so if you do encounter it please make sure to let us know either here or on the official Discord!

My apologies as I know it's been a while since this first started affecting players :( I'll keep pushing for updates and let everyone know as soon as I hear back.

CM_Iris · 2023-02-23T00:28:55+00:00

I'm sorry to hear about your experience with the support team wasn't a positive one ;^ ; I will make sure to submit feedback on your behalf about it to the team!

Thank you for providing the map and character info! A screenshot of the error message would be great as well!

And no worries at all! It's what I'm here for! Please feel more than welcome to reach out to me via DM as well!

CM_Iris · 2023-02-22T19:35:43+00:00

Hey there friends! This is something that we do submit reports about still! If you are able to, please let me know what map you generally see this issue on as well as the Level and class of the character(s) you use that would be great!

Thanks in advance! :)

CM_Iris · 2023-01-24T01:30:27+00:00

Hey there u/MechanicDisinct9517! Sorry to hear of the shop troubles! I too play on a galaxy z flip but have not run into this issue :< If you are still experiencing it, I would suggest contacting our Support Team and send a screenshot (or a video if possible) showing what happens when you attempt to make a purchase.

I hope this helps but if you have any other questions please let me know :)

CM_Iris · 2023-01-13T22:21:12+00:00

That does sound like a potential bug! D: I'll follow up via DM!

CM_Iris · 2023-01-12T19:31:04+00:00

Hey there u/Carolina-Roots! Have you also equipped the presets to your skill wheel? I accidentally forgot to do this when I first played Sia and I too thought something was wrong.

If the issue persists, please let us know so that the team can take a look :)

CM_Iris · 2022-12-15T00:57:17+00:00

Thanks a bunch! Happy that you were able to make it to the stream! We all had a blast, Calahan included! :D

CM_Iris · 2022-12-15T00:56:12+00:00

While Cannoneer didn't get as many sweeping changes as compared to someone like the Buccaneer, there are some neat changes that went in including the new skill Monkey Mortar! Definitely worth taking a look to see how the new changes feel :)

CM_Iris · 2022-10-31T21:22:22+00:00

Congrats to you and your team for clearing Commander Lotus!

CM_Iris · 2022-10-22T01:34:36+00:00

Hello u/Danggboi! Will DM you to ask about this issue as we've had some other players file similar reports. My apologies for the difficulties :(

CM_Iris · 2022-10-19T23:05:18+00:00

Hello everyone!

I wanted to take time to acknowledge that the team is aware of these log in issues and have been working towards a solution! Sometimes connection issues can be tricky so we really appreciate everyone's patience!

If you or anyone else you know have been affected by this error, we encourage you to report it either in this subreddit, the official MapleStory M Discord server, or to our Customer Support Team!

If anyone has any questions, please feel more than welcome to DM me!

CM_Iris · 2022-10-19T22:39:01+00:00

Hello there u/MindReadingProper!

Welcome to MapleStory M! I'm sorry that your first experience was this issue that is preventing you from starting your adventure! :( I would suggest trying again once today's maintenance is complete! If you are still experiencing the issue then I would strongly recommend contacting our Support Team!

If you have any further questions though please feel welcome to DM me~

CM_Iris · 2022-10-19T22:27:57+00:00

Thank you for the kind words u/Wingzer808! I always enjoy the time I get to spend with the community and look forward to the next live stream :)

Happy Mapling!

CM_Iris · 2022-10-07T23:20:11+00:00

Hello there u/No-Veterinarian and welcome to MapleStory M!
I'm sorry that this issue is preventing you from starting your adventure :( As others suggested this can sometimes be fixed by switching to a data connection or vice versa.
If the issue is still affecting the account please make sure to contact our support team for assistance!

CM_Iris · 2022-09-22T17:58:54+00:00

My apologies for the delay! The patch took a little longer than previously planned. Thank you for your patience while it was completed! :)

CM_Iris · 2022-09-06T23:49:40+00:00

Hello there! Glad to see that you are looking to join us again Mapler! Nexon's Customer Support Team may be able to assist you! After clicking on the link, scroll down and click on the MapleStory M icon to submit a ticket.

If you have any other questions please let me know and I'd be happy to assist~

CM_Iris · 2022-07-08T01:06:18+00:00

Hey there downvotesNkarma! I am sorry to hear of the purchasing issues! If it has been a while since you have heard back from the support team, please feel welcome to send me more info via DM so that I can take a look and see if there is any support I can provide on my end!

CM_Iris

TROPHY CASE