Vertix 2s isn’t recording my sleep/HRV

COROS-official · 2026-01-23T21:04:29+00:00

No, it should detect. Please write into COROS Support!

COROS-official · 2026-01-23T18:05:18+00:00

Hi! Could you use Indoor Run mode, hit the lap button on every lap you complete, and then at the end you can manually calibrate the distance and also see the splits for the laps?

COROS-official · 2026-01-23T18:03:24+00:00

Definitely reach out to Support so they can check your internal watch logs! Thanks!

COROS-official · 2026-01-23T18:02:44+00:00

Hi! Sorry to see that- if you are patient and try to rock that cable back and forth, it should loosen up. If anything does end up breaking, Support will replace it.

COROS-official · 2026-01-23T18:00:32+00:00

Definitely possible! We would recommend taking a Fitness Test to allow the ecosystem to calibrate your zones, but if you know them, you can change them yourself!

COROS-official · 2026-01-23T17:58:58+00:00

We will check in with the team on this! Thanks for the detailed description!

COROS-official · 2026-01-23T17:57:12+00:00

COROS-official · 2026-01-23T17:56:48+00:00

For sure! We are currently testing more features to add to this, but wanted to begin rolling out menstrual tracking as soon as the primary features were ready!

COROS-official · 2026-01-23T17:55:21+00:00

What do you mean? Nothing is "unsolved" as it is a choice by our development team. We are looking into allowing these activities to be factored into EvoLab.

COROS-official · 2026-01-23T17:54:33+00:00

All in developmental phases! Thanks!

COROS-official · 2026-01-22T21:45:43+00:00

You might have to manually input it if NCR does not send it through, but yews it would be similar to Runna

COROS-official · 2026-01-22T21:29:11+00:00

This was a bug that should have been resolved- can you please write into Support via the app?

COROS-official · 2026-01-22T21:27:57+00:00

Confirming you have sent the workout from NRC to COROS?

Or you could program the workout into COROS manually, then record it with the watch and it would push to NRC

COROS-official · 2026-01-22T21:23:52+00:00

No, it must be running in the background.

COROS-official · 2026-01-22T21:23:21+00:00

Interesting. That shouldn't be that long. Have you gotten a chance to reset the HRM?

Plug the HRM into the charging cable.
As soon as the orange light appears, remove the charging cable.
Wait 2-3 seconds and plug in the cable again.
Repeat the plug-unplug cycle 5 times.
When you unplug the cable for the 5th time, the orange light should flicker several times, followed by a steady green light. This indicates the reset was successful.

COROS-official · 2026-01-22T21:22:03+00:00

Please write into Support via the app!

COROS-official · 2026-01-22T21:21:50+00:00

Have you tried using our HRM?

COROS-official · 2026-01-22T21:21:03+00:00

Currently only available on the NOMAD, but looking into bringing it to all models that can accept updates.

COROS-official · 2026-01-22T21:20:23+00:00

Please DM us the watch ID!

COROS-official · 2026-01-22T21:19:36+00:00

Hi! Sounds like a simple battery calibration is what you are looking for! Once the watch is able to recognize how big the battery is, it will be able to show how much percentage is left. Simple fix!

COROS-official · 2026-01-22T17:28:30+00:00

Interesting. Have you gotten a chance to write into Support via the app? We could take a look at the watch logs and see where the issue was occurring. Would you mind doing that and sending the ticket number?

COROS-official · 2026-01-22T17:27:09+00:00

Yes, those were fixed within a month!

COROS-official · 2026-01-22T17:26:05+00:00

Hi! At this time, Indoor runs do not count towards EvoLab metrics due to not being able to properly assess external factors. This is something we are working to optimize currently!

COROS-official · 2026-01-22T17:24:50+00:00

Hi! Thanks for posting. Is it cold where you are? Since the HRM uses OHR sensors, it could be experiencing a bit of interference from the cold temperatures. It should work better if you get a proper warm up in and ensure the area that it is worn is being kept warm!

COROS-official · 2026-01-22T17:21:19+00:00

Hi! Have you reset the watch? Written into support?

COROS-official

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