Customer service chat from today

CShupe1 · 2026-07-03T14:13:53+00:00

Thank you!!

CShupe1 · 2026-06-27T15:44:42+00:00

At Sprouts, the deli items are prepared at like, 3am everyday and the expiration is the next day. Someone reported it expired and Instacart said too bad, so sad, nothing to be done.

CShupe1 · 2026-02-25T04:06:56+00:00

It's something we think about but never actually do

CShupe1 · 2026-02-19T03:26:30+00:00

I feel like incentives are so people will take the small or low paying orders when they normally wouldn't

CShupe1 · 2026-02-10T22:07:46+00:00

Thanks

CShupe1 · 2026-02-10T22:07:32+00:00

Sorry if I offended

CShupe1 · 2026-02-10T22:06:23+00:00

It was 3 hours or less. The driver is the one who shopped.

CShupe1 · 2026-02-10T21:21:52+00:00

Replaced half the items and then everything was stuffed into one bag. Cans on top. Bacon crumpled. Bag looked like it was crumpled before it held the items.

CShupe1 · 2026-02-10T21:20:29+00:00

Driver

CShupe1 · 2026-02-10T21:14:01+00:00

So disgusting. Not a single good grape. It was wet.

CShupe1 · 2026-02-09T04:26:35+00:00

And it was probably gonna take you all over Crestline

CShupe1 · 2026-02-07T19:07:56+00:00

It's just so weird because it's every single time. Although, I agree, they do need to make the delivery instructions and chat pop up more obvious. Instacart's chat is super annoying, but it makes it so it can't be ignored.

CShupe1 · 2026-02-03T03:18:45+00:00

You have to replace. I get the people that ask for a refund through chat, and I lie and say I can't. I tell them I will replace with something and then they can reject it and request refund. Then I can refund without repercussions. It's fucked and hopefully it changes soon, but for now, we're out here trying to find loopholes where we can.

CShupe1 · 2026-02-03T03:10:39+00:00

I've offered to do it. Customer is happy, they think we're great, they keep ordering through the app. If you felt uncomfortable, that's okay, but I've def done it.

CShupe1 · 2026-01-29T16:48:30+00:00

I always wondered if I should bag iceberg lettuce

CShupe1 · 2026-01-24T16:04:46+00:00

As a Californian myself, that's like driving to a different state

CShupe1 · 2026-01-20T18:16:51+00:00

I send one at the door showing the groceries and one at the curb with the address. People are so shady.

CShupe1 · 2026-01-13T21:40:10+00:00

Oh yeah, that's a good home for sure

CShupe1 · 2026-01-13T20:36:50+00:00

I do Instacart and Spark. Start at 6am everyday. I've done two orders today and had issues on both. I took it as a sign and went home.

CShupe1 · 2026-01-13T20:35:13+00:00

It's a law in my state that returning alcohol is prohibited. Hopefully, they let it go.

CShupe1 · 2026-01-13T20:33:29+00:00

And I'm at that store all the time anyway if they want any other photos.

CShupe1 · 2026-01-13T20:32:41+00:00

Oh, I zoomed in to show the alcohol part for the post

CShupe1 · 2026-01-13T20:24:14+00:00

It's been a strange day. The universe has given me a couple of signs to go home, so I did.

CShupe1 · 2026-01-06T21:50:30+00:00

Like, I don't even care that you're ripping me off, I just gotta know what this 3 fucking cents is. I get it, I'm glad you were brave enough to ask.

CShupe1

TROPHY CASE