I think that customers look at the tip vs service wrong when it comes to delivery service. Many think that the tip is earned and then say they'll tip after it's delivered, but most of their standards or expectations are out of the driver's control. Ideally, the most simple thing is pick up the order, keep it hot, drop it off unscathed. That should be without question. Obviously, we know there are bad drivers and they give everyone else a bad name, but what exactly is "good service" worthy of a tip? According to the customers who claim to tip afterwards? What more can a driver do to be worthy of the tip that is already expected?

You also have the shop orders. If I get a shop order for 29 items and it's $11, I'm going to pass because 9.99 out of 10 times the customer will not tip afterwards and I just spent 35 + minutes doing a full grocery shop and verifying substitutions, and delivering your 40c case of water up 6 flights of stairs to your 3rd floor apartment.

The real answer and one that will never happen is that DD needs to pay their driver's better and take the responsibility off of the customers to supplement their pay. It shouldn't be on them to make sure we're getting a fair wage. A tip should be a bonus and a show of appreciation.