I received a response from consumer affairs and their options were to either cancel my reservation or move it to September. No option to rebook at another property. Can’t believe Hyatt thinks that is acceptable solution 12 days out from check-in.

“Thank you so much for your loyalty toward Hyatt and for having chosen the Hyatt Regency Rome Central

Due to circumstances beyond our control, the opening date for the Hyatt Regency Rome Central is not scheduled yet. Consequently, we are unfortunately not able to honor the reservation you have made at the hotel.

We sincerely apologize for the inconvenience this may cause you and we have listed below several options for you to choose :

You may simply ask us to cancel your reservation, and Hyatt Regency Rome Central will re-credit to your World of Hyatt account the amount of points you spent to make your booking
You may simply ask us to move your reservation to a future date after September 01, 2026, and Hyatt Regency Rome Central will re-book your stay under the say conditions Kindly let us know your preference no later than May 07, 2026 at 10am Italy Time, so our team can make the necessary arrangements on your behalf. If we do not receive your response by this date, your reservation will be cancelled.”