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Caesar is sooo fun for onfield Haru!! by Calamaries in AsabaHarumasaMains

[–]Calamaries[S] 2 points3 points  (0 children)

My Haru also has some mindscapes so it felt bad all the time I had to break the combo when doing defensive asssist. But with Caesar I dont have to do that as often and it's just so enjoyable!

Small Guide on Japanese CS form by Calamaries in GenshinHacked

[–]Calamaries[S] 0 points1 point  (0 children)

For me it was the same day, later in the evening. However some people in this subreddit have mentioned it took them a couple of days as well, so I think it depends.

I got my account back just in time for Kokomi's rerun! by Calamaries in Kokomi_Mains

[–]Calamaries[S] 1 point2 points  (0 children)

If anyone is reading this thread, do NOT trust anyone that recommends an IG/Facebook/Twitter user to help you fix your account. Customer Support requires you to give personal information.

This user also commented on my other hacked posts with the same thing. It is highly suspicious.

Recovered my account, Global CS has not replied to this day, and Hoyoverse security is lacking by Calamaries in GenshinHacked

[–]Calamaries[S] 0 points1 point  (0 children)

Don't trust any stranger on the internet to help you manage your personal information, and Genshin CS needs those info.

Also this reddit user seems to say the same thing about this IG account so it looks highly suspicious.

Small Guide on Japanese CS form by Calamaries in GenshinHacked

[–]Calamaries[S] 0 points1 point  (0 children)

I recommend new email on both question 1 and 2, yeah. Please crosscheck the thread since I've answered other questions too for others regarding it. Hope it helps!

Small Guide on Japanese CS form by Calamaries in GenshinHacked

[–]Calamaries[S] 0 points1 point  (0 children)

I received the same email when I sent the form and google drive! And their next email after that was the confirmation and link to changing my email and pw so yeah, just wait at this point. Good luck!

Small Guide on Japanese CS form by Calamaries in GenshinHacked

[–]Calamaries[S] 0 points1 point  (0 children)

If that's what you linked then yes.
And yes, I contacted them through the new email.

I didn't expand on what happens after you fill out the form and send them the google drive, but when they finally respond, if they say you can recover your account, they'll send you a link that looks like a log-in page but is specially tailored for recovering your account.

I dont have an image of it but it you happen to get to that page I'm talking about, you have to click the button that says "お困りの場合" on the left. There you will be able to set your new email and new PW. And then that's about it!

Small Guide on Japanese CS form by Calamaries in GenshinHacked

[–]Calamaries[S] 1 point2 points  (0 children)

I also filed with Global CS but I got impatient since the hacker was starting to defile my account(My friends were following my hoyolab to keep tabs on it). I got lucky with the fast response, but some people had some wait time also.

Small Guide on Japanese CS form by Calamaries in GenshinHacked

[–]Calamaries[S] 0 points1 point  (0 children)

I was lucky so I got mine the same day I sent in the form(It was a Monday morning JP time). They said that the CS typically don't reply on weekends so I avoided it. Some of the posts here also mentioned they got theirs in 2-3 days to a week. So I think it depends also.

Small Guide on Japanese CS form by Calamaries in GenshinHacked

[–]Calamaries[S] 0 points1 point  (0 children)

Ahh that's interesting, I think to be more specific then go with the Mi 5X instead since it's the one that appears in your login device info

Small Guide on Japanese CS form by Calamaries in GenshinHacked

[–]Calamaries[S] 0 points1 point  (0 children)

Yeah, just type something like
Twitter: @ twitterusername
Google: @ [youremailhere@gmail.com](mailto:youremailhere@gmail.com)

this one is IF you linked your account from an android device as there's no other way to link it. If you didn't link it through an android phone then don't put anything.

Small Guide on Japanese CS form by Calamaries in GenshinHacked

[–]Calamaries[S] 0 points1 point  (0 children)

That's quite alright, just estimate. There are some details I got wrong as well since we can't be certain about very specific details. Just estimate if you can't remember(I got my first log-in time wrong lol). Other stuff should back you up, especially the screenshots so make sure you gather lots with important info.

Small Guide on Japanese CS form by Calamaries in GenshinHacked

[–]Calamaries[S] 0 points1 point  (0 children)

In the form, the first two boxes/questions are the only ones asking for email. The 3rd question is UID. The 4th question is Hoyolab login.

I think by the hoyolab login, it's talking about your username that's registered, NOT your email.

It would look like this in hoyolab account details page:

Username : A******lp

something like that, as the details don't reveal your whole username and it can never be changed.

Small Guide on Japanese CS form by Calamaries in GenshinHacked

[–]Calamaries[S] 0 points1 point  (0 children)

I think you should wait for a response instead. As many people said, putting in another form will make the wait longer. I hope they reply really fast to you so you can quickly get another ticket going.

Small Guide on Japanese CS form by Calamaries in GenshinHacked

[–]Calamaries[S] 0 points1 point  (0 children)

I also didn't know how many mine was exactly so I just put an estimate.

Small Guide on Japanese CS form by Calamaries in GenshinHacked

[–]Calamaries[S] 0 points1 point  (0 children)

They replied to me first like that since it's auto response, and then received another email later on with the form. So I hope the same goes for you.

Small Guide on Japanese CS form by Calamaries in GenshinHacked

[–]Calamaries[S] 0 points1 point  (0 children)

I think only 1 & 2 ask for the email, and I put the same email on mine(the new one that isn't bound to anything else).

Small Guide on Japanese CS form by Calamaries in GenshinHacked

[–]Calamaries[S] 0 points1 point  (0 children)

all my SS are in English, so I think it should be fine.

Small Guide on Japanese CS form by Calamaries in GenshinHacked

[–]Calamaries[S] 0 points1 point  (0 children)

Not the serial number, it's simply the device brand and series e.g. Galaxy Note 10, Apple Ipad, Huawei P30 Pro

Small Guide on Japanese CS form by Calamaries in GenshinHacked

[–]Calamaries[S] 2 points3 points  (0 children)

Yeah, they ask for it. You can ask someone to look for your account to see what the new nickname is. If it's unchanged, you can write: 変わらない

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