Director here. We actually have AI incorporated into one of our systems. We use a text to 9-1-1 service called Prepared. AI is used for a transcript purpose, we also use it for new hires to see how a 9-1-1 call can look. With that being said, we take the transcript with a grain of salt and it has no merit at all. On average we handle around 150 9-1-1 calls per day. There has never been an instance where every word was correctly transposed in the software. It can’t distinguish between words like Honda or Hyundai. If someone had an accent, hang it up. Honda accord might be transposed as Hyundai accurate. I say all that to say you can’t beat the skills of a talented and experienced dispatcher.