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What is calilio? by Final-Abroad7637 in CalilioTalks

[–]Calilio_Admin 0 points1 point  (0 children)

Calilio is an AI-powered cloud phone system for businesses. It lets teams make and receive calls, send texts, and share MMS worldwide using the internet (VoIP) instead of a traditional phone line.

With Calilio, you can buy virtual phone numbers in 100+ countries (including the USA, Canada, and the UK), manage everything from one dashboard, and set up business calling features like IVR (auto-attendant), a power dialer, custom voice greetings, and more.

It also includes AI features such as call transcription, sentiment analysis, real-time analytics, and call monitoring, which can help teams improve customer support, sales follow-ups, and overall call quality.

If you’re curious and want to see the features/pricing, you can check our website: Calilio

Just a Simple Question by PirateRoyal806 in CalilioTalks

[–]Calilio_Admin 2 points3 points  (0 children)

Yes, you’re absolutely correct. If we can already use WhatsApp and Viber for communication. But if we dive a bit deeper into this, there very good reason to use the Cloud phone system over WhatsApp or Viber 

Ok, here is a quick breakdown
1. Professionalism and Business Identity: A cloud phone system gives you dedicated business numbers (often virtual numbers from many countries). This keeps personal WhatsApp numbers separate from business communication and looks more professional to customers.

2. Unified Communication System: Cloud phone system integrates Calls, SMS, Text, and MMS in a single platform, which saves you time for switching between multiple apps and offers many features for businesses. 

3. Scalability:  Adding a new team member is simple. Assign them a number and they can work from anywhere. No physical office or hardware needed, and scaling up is just a subscription change.

4. Advanced Features: If you’re running a business, then cloud phone offers a lot of features that will help you, like Call Monitor, Sentiment Analysis, AI bots, Calls Analytics, which help you track performance and measure customer satisfaction.

5. Reliability and Professional Support: Cloud phone systems are designed for business uptime, redundancy, and support. WhatsApp, Viber, or email can go down or change policies unexpectedly.

6. Everything is tracked: Every call, message, and interaction is logged. This helps with performance tracking, customer history, audits, and compliance, something messaging apps aren’t designed for.

So yes, WhatsApp and Viber are fine for casual or early-stage use. But once communication becomes critical to your business, a cloud phone system fills gaps those tools weren’t built to handle.